I love my new computer

[ThePhoneGoddess]

but I hate Vista.

I'm trying to install some adobe software (Creative Suite 3, with dreamweaver, among other things). It won't let me do it. Gives me very general error messages each time. I've called adobe support 3 different times and we've tried different stuff, and they finally advised me to call Dell. Which, after reading all the Dell threads on here, I am dreading. I wonder if anybody here might know why Vista is doing this? Also, when i call Dell, what should I tell them to get things done smoothly?

[Geek King]

but I hate Vista.

I'm trying to install some adobe software (Creative Suite 3, with dreamweaver, among other things). It won't let me do it. Gives me very general error messages each time. I've called adobe support 3 different times and we've tried different stuff, and they finally advised me to call Dell. Which, after reading all the Dell threads on here, I am dreading. I wonder if anybody here might know why Vista is doing this? Also, when i call Dell, what should I tell them to get things done smoothly?

Without seeing it exactly, I could guess at security issues. Make sure you are installing from an account with admin rights, it might make things easier. Put up the error messages, and tell us when they occur, so we can look over them. They might reveal more information than you think.

Oh, one other thought, is this software cleared for Vista? It might be a simple (annoying, but simple) operating system incompatability issue.

[ThePhoneGoddess]

Yeah, the guys at adobe tech support were awesome---we went over all that stuff. I am the administrator on the account, and I am installing it as the administrator. Or trying to at least. The problem is that it is giving REAL general messages: "There was an error installing Dreamweaver. Installation failed". That's all it says. The guys think it's a security issue as well, but we can't figure out why it's a security issue when I have the administrator rights.

Yes, the software is compatible with vista. I made sure of that before I spent the $500 on it.

P.S. I'm at work right now. On Tuesday, I will try reinstalling it, and I will put up the exact error messages I get and stuff. I need it for the dreamweaver class I'm taking, so it's got to get done this week.. Hopefully some of the awesome tech doods (and doodettes) on this site can help me get it resolved.

Have I mentioned that I HATE VISTA!!!

[ringo]

I had problems installing CS3 on my laptop. I was able to get it to work with this solution.

http://www.wiredprairie.us/journal/2..._installe.html

#1445655: Win: Unregistered dlls on Vista can cause installer to fail
------------------------------------------------------------
This is the solution for the 2739 install error on Vista:
1) Launch the Command Prompt from an account with admin privileges
2) Type in the following command and press Return
regsvr32 %windir%\system32\vbscript.dll
3) Type in the following command and press Return
regsvr32 %windir%\system32\jscript.dll
4) Launch Setup

[earl colby pottinger]

I hate it when people insist that the error message does not have any clues, and then they don't post screen shots of the error message.

While it is true some error messages are worthless to read, the number of times I have seen people brains go blank when they can't understand part of an error message that clearly tells me what is going wrong I have found only one course of action.

SHOW ME THE ERROR!

I don't care who else you talked to, I don't care that you think it is a waste of my time. If you refuse to show the error message you are wasting my time, and I will walk.

It is amazing the number of times I used to argue in the past with a customer to show me the error condition, and after wasting 10-20 minutes of my time telling it will not help they finally give in. And I fix the problem in less than five minutes once the error message tells me exactly what is wrong.

POST A SCREEN SHOT OF THE ERROR! Otherwise you are behaving like a SC yourself, ready!

I have even noticed some error dialog boxes print some worthless error message in a large font, then the error conditions in a tiny font, that is why I ask for screen shots.

If I seem to be getting a little carried away, it is because I am angry from the old memories dug up with people going as far as calling my boss back at the store demanding why they sent an incompetent tech, while the real problem is their description of the error is so vague as to be almost worthless. Yet they continue to refuse to reproduce the error condition.

And on more that one time all they needed to do was print the proper document to create the error, and there it would be in the dialog box:

Wrong size paper in tray, missing tray type, printout forced to the wrong tray, etc....

Fix time minutes, worse time to get customer to just print document that caused problem - 1 hour. The Sec refused to show the problem to me, she then went for lunch. I tested printing to all trays okay. I had to wait till she came back, finally she pulled out the problem document. It was from their European branch, formated as A4 paper, switched paper size to Letter in MS-Word, the doc printed ok.

Time from demo of problem to fix - less than a minute!

[Bluenomi]

Whoa dude, take a chill pill!
4 agro messages are a bit much. They said they are going to post the error message. Sometimes it's something pretty easy you can fix without seeing it if it is a problem you have come across before.

[Geek King]

Wow...if it really bothers you that much earl, by all means, start a thread. We'd love to hear you vent.

Now, the error message reported, I have seen before on Vista. Always with programs not certed for Vista. I think there might be an issue with the software not meshing with your version of Vista (4-5 different versions of Vista...even I knew that was a bad idea). If you talk to their techs again, you might see if they have tried installing on your particular flavor of Vista.

[technical.angel]

As having done a CS3 install recently, I feel your pain.

Dear gods above and below, do I feel it. You might need to check the event logs to find the exact error. (Control Panel -> Administrative Tools -> Event Viewer -> Application whatever

[Ree]

Whoa dude, take a chill pill!
4 agro messages are a bit much.

Last time I checked, this was a forum for venting. That's what he was doing.

Yeah, 4 posts in a row, with 2 of them exactly the same as the previous ones, was a bit much, but obviously it was an error by the member, and all you had to do was use the report button, as another member did, and it would alert us to it so we could do an edit and merge of the repetitive posts.

[earl colby pottinger]

Multi-messages

Whoa dude, take a chill pill!
4 agro messages are a bit much. They said they are going to post the error message. Sometimes it's something pretty easy you can fix without seeing it if it is a problem you have come across before.

The multi-message is due to some weird error in my OS - ie BeOS. If I try to post longer messages (over 1K) they just don't go thru! I am forced to split my messages up. This problem exists on about half the web-forums out there, I don't know why.

As for my rant. Sorry, I had a major flash-back moment. It is one of the main reasons I am happier doing an $8.50 per hour job at Arby's today than $20.00 per hour computer tech I was doing a few years ago.

[ThePhoneGoddess]

I must say I agree with Ree, this is a forum for venting. In fact I think posts like mine are allowed out of courtesy more than anything else, as the main purpose of this forum is for venting, and I was just hoping to get some good advice from people here who are more tech savvy than I am.

Pottinger obviously was not directing this at me personally, but just at clueless people in general. And his posts contained repeated statements in a very unusual manner, which made even me suspect it was some kind of error as opposed to him (her?) just frothing at the mouth. But I do encourage you to start an actual thread about it, I for one would be interested in reading it.

Pottinger also made a very good point about my original post---I did make the assumption that the error messages were not useful in any way. It is very likely that a tech could get more out of them than I could, and I should not have assumed that they were useless.

I am currently starting a multimedia degree this semester, so I am learning all sorts of things about computers. (yay me! ) I am going to try Technical Angel and Ringo's suggestions, and if they do not work then I will post on this thread again with the exact error information I recieve. Thank you everyone for being so helpful.

[Bluenomi]

I might have miss read it a bit, I thought he was going nuts at Phonegoddess which is a bit rude. Fair enough gettnig mad as SCs but its not nice to go off your tree at one of us.

[Ree]

I might have miss read it a bit, I thought he was going nuts at Phonegoddess which is a bit rude.

Fair enough, but if that was the case, you should still have reported the post.

[earl colby pottinger]

I admit

I might have miss read it a bit, I thought he was going nuts at Phonegoddess which is a bit rude. Fair enough gettnig mad as SCs but its not nice to go off your tree at one of us.

I was going off on a rant. I had a bad flashback and was posting in such a manner that people saw it as an attack on PhoneGoddess. I was not attacking her personally, but poor writting/editting on my part gave that impression.

On the other hand none of us are true gods or prefect. Just because we post about SCs does not mean we can not end up acting like a SC too. Just look at my ranting! That was the point I was trying to raise.

Asking for help with a problem but deciding not to supply all the information because you think you already know what information is not important to solving the problem is SC type behavior. I saw that and just went postal I guess.