Tech Support #5

[Blade_Raver]

For this call I serve as tech support for a Dial-Up ISP.

Me: Blade_Raver
SC: Stupid Customer

Me: (Typical intro) My name is Blade_Raver, how can I help you?
SC: Yes, I dial up, get invalid username/password error message. Your servers are down.
Me: Okay, I'll be more than happy to try to troubleshoot the problem. May...
SC: (Cuts in) No, you don't understand. Your servers or whatever are down.
Me: Strange, you're the first call I've had all night. I've been here for the last 4 hours.
SC: (Snippy attitude) Whatever, I don't have time for this.
Me: So, do you want me to help determine the problem or do you want to call back later?
SC: Fine. What do you want?
Me: What's your name?
SC: (SC)
Me: Okay (SC) tell me, what is the username/password you're using to dial in?
SC: I don't know, it's not my computer.
Me: Please doubleclick your XXXXXX ISP Icon.
SC: Okay.
Me: Please read me what's in the username field.
SC: (tells me the name of the username)
Me: And what's the password?
SC: (tells me the password)
Me: One moment please. (I run authentication on the username/password - failed. Must have been disconnected for non-pay.) Sir, the authentication failed here as well, recently they have disconnected 100+ people for non-payment. You may need to talk to billing during business hours.
SC: Okay. Bye.

[JustADude]

Well, at least he accepted that it was down without a fight... could have gotten REALLY ugly there.


Oh, and you might want to consider the offical GraveKeeper* format for lots of stories like this at once to consolidate threads.


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General Commentary at the start
Story heading Bolded & Underlined
Story
Story Commentary
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Closing comments