We are NOT a charity.

[sld72382]

During this time of year I get a lot of people that want service for free, as if we're a charity.

1). A woman wanted to to help her configure her print server over the phone. When I told we we only do those onsite and for a fee, she spouted she shouldn't have to pay for setting it up "because she just bought it."

2). A older man wanted me to walk him through using his new computer. When I told him I can't and we can send a tech out for training for a fee, he spouted off on how rediculous that was.

3). Off a recommendation from a salesperson, guy buys Norton, installs it, and can't get online. When I told him we we can support him for a fee, he insists he shouldn't have to pay "because it was our salesperson that recommended it." (From a thread earlier)

[earl colby pottinger]

Does this mean

Does this mean I get free driving lessons when I buy a car?

Better yet, free nude models if I buy a camera?

[Saydrah]

This is an excellent camera sales technique! I recommend it be implemented at all major retailers.

[MadRocketScientist]

This is an excellent camera sales technique! I recommend it be implemented at all major retailers.

NOOOOOOO!!!!!! You know the store will just issue you one of the employees as a nude model.

DO. NOT. WANT!!

<unless I can pick the employee >

[gunsage]

3). Off a recommendation from a salesperson, guy buys Norton, installs it, and can't get online. When I told him we we can support him for a fee, he insists he shouldn't have to pay "because it was our salesperson that recommended it." (From a thread earlier)

WHAT! You mean, your salesman recommended it, but you don't support it?!?!?!?



lulz

[RoLleRKoaSTeR]

I get that alot at my galley slave call center.

+ customer has broken camera and wants it repaired under warranty - even if it was dropped.
+ customer purchased open boxed electronics and wants missing parts for free (manual, remote, software, etc) - even if the store gave a HUGE discount.
+ customer fails to read manual only to find out that the particular model he/she has does not include any software for their camcorder.

[PepperElf]

Off a recommendation from a salesperson, guy buys Norton, installs it, and can't get online. When I told him we we can support him for a fee, he insists he shouldn't have to pay "because it was our salesperson that recommended it." (From a thread earlier)

you know sometimes it helps if people actually read the manuals before they use something. i'm assuming he bought norton's firewall.... perhaps he should have checked the setup?

*rolls eyes*

[Saydrah]

NOOOOOOO!!!!!! You know the store will just issue you one of the employees as a nude model.

DO. NOT. WANT!!

<unless I can pick the employee >

I can think of a few employees at my preferred electronics store I'd pick.

[Crawley]

Well, Playboy's already done a "Women of Wal-Mart" issue. Why not a "Girls of Best Buy"?

[Acolyte]

Well, Playboy's already done a "Women of Wal-Mart" issue.

*Imagines local Wal-Mart*

[crazylegs]

NOOOOOOO!!!!!! You know the store will just issue you one of the employees as a nude model.

DO. NOT. WANT!!

<unless I can pick the employee >

You obviously have not seen the staff at my local London Camera Exchange.

Excuse while I pop into a corner and Vomit.

[Jadedcarguy]

+ customer has broken camera and wants it repaired under warranty - even if it was dropped.

Customer backs out of their garage and snaps their mirror off on the door edge.


NOT. WARRANTY.

[Irving Patrick Freleigh]

Well, Playboy's already done a "Women of Wal-Mart" issue.

The "ladies" who work at Wally World in town are proof that not all the cows around here sleep in barns.

[RoLleRKoaSTeR]

How about this:

Customer purchased a television - open box, missing remote. Calls us, asking for free remote. I located his model number, and told him that we can not give him a free remote. [begin sucky customer moment here]...

Our policy is that open box/dispay models are not covered for any accomodation parts (cables, manual, etc) due to they are most likely discounted by the merchant.

[Plaidman]

Customer purchased a television - open box, missing remote. Calls us, asking for free remote. I located his model number, and told him that we can not give him a free remote. [begin sucky customer moment here]...

Our policy is that open box/dispay models are not covered for any accomodation parts (cables, manual, etc) due to they are most likely discounted by the merchant.

I don't normally quote a whole thread, but had to answer it all.
1: I don't think its really sucky of a customer to ask about a remote,
IF (Key word here IF) they were NOT told about that little policy. Granted, getting a good tv for a small price would imply something is wrong with it. But it not sucky to ask about a remote. If they knew about it BEFORE they bought it, verberly, mentally, and in writing by their own blood, then yeah, it be minorly sucky.