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Let me start out by saying this is a grad assistant. This is a college graduate, who the university decided was good enough for us to bring back and coach.
She called up saying her internet wasn't working. I asked if our verification software was coming up, and she said no, so I told her to bring the computer in.
When she brought it in, she said that it worked before, and she took it to Vegas and it connected there, but then she bought it back and it won't work.
So, there's a bunch of stuff that it could be.
First thing, AOL started trying to load. I opened Firefox and instead of loading a page, it would bring up the gray background and said done in the status bar. As it was 12:55, and my lunch was at 1, I didn't think what it meant that it was doing that instead of the FF version of "This page can not be displayed."
So, I started the AOL uninstall, removed all the saved WAPs, and went to lunch. When I got back from lunch, my manager had finished the uninstall, got our verification software installed, and still had no internet.
So, both of us started poking around, since she's new to the Helpdesk, she's still learning all that I know. So I was informing her what to look for, what causes problems, and how to resolve those issues without breaking software that the students can rightfully whine about if we break.
In this case, it was McAfee. We usually remove the AV, and leave the rest of the suite.
That's when it hit me. I hade the manager try to open IE. Le GASP! It worked!
While beating myself about the head, I opened up McAfee, went to the firewall settings and unblocked FF.
The GA was pleased. She was afraid we'd have to have her computer overnight.
She called up saying her internet wasn't working. I asked if our verification software was coming up, and she said no, so I told her to bring the computer in.
When she brought it in, she said that it worked before, and she took it to Vegas and it connected there, but then she bought it back and it won't work.
So, there's a bunch of stuff that it could be.
First thing, AOL started trying to load. I opened Firefox and instead of loading a page, it would bring up the gray background and said done in the status bar. As it was 12:55, and my lunch was at 1, I didn't think what it meant that it was doing that instead of the FF version of "This page can not be displayed."
So, I started the AOL uninstall, removed all the saved WAPs, and went to lunch. When I got back from lunch, my manager had finished the uninstall, got our verification software installed, and still had no internet.
So, both of us started poking around, since she's new to the Helpdesk, she's still learning all that I know. So I was informing her what to look for, what causes problems, and how to resolve those issues without breaking software that the students can rightfully whine about if we break.
In this case, it was McAfee. We usually remove the AV, and leave the rest of the suite.
That's when it hit me. I hade the manager try to open IE. Le GASP! It worked!
While beating myself about the head, I opened up McAfee, went to the firewall settings and unblocked FF.
The GA was pleased. She was afraid we'd have to have her computer overnight.
s to deal with. Jerks.
I AM the evil bastard!
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