Pull it out of my A....

[Der Cute]

Got a person calling to HD today.

Me: Me
DU: Dumb User

Me: Thank you for calling the computer help desk, this is Cute, can I help you?

DU: My boss just walked past me, and he said his contacts from Outlook just disappeared. He needs them back.

Me: (insert jaw drop) Uh, ma'am. There isnt anything I can do to put those back - they aren't saved anywhere special. Your boss needs to call the HD directly, so we can ask questions and find out what exactly happened, if there's errors, etc. He needs to call us so we can work on it.

DU: Oh. Fine. Bye. *click*

where the hell were these things????? 99.9999% people dont designated their network drive to have anything backed up on it!!!!!!! So if anythign breaks, its on their C: drive...and it dies.
and yeah, back your stupid contacts up separately!!!!! ADLKFJASLDFJASLDFLSKFSDFLASKDFLKSDFLKSDFLK.

Some days, I really wish I had extra brain cells to hand out to people. We're running really short here.

Cute

[trunks2k]

where the hell were these things????? 99.9999% people dont designated their network drive to have anything backed up on it!!!!!!! So if anythign breaks, its on their C: drive...and it dies.
and yeah, back your stupid contacts up separately!!!!! ADLKFJASLDFJASLDFLSKFSDFLASKDFLKSDFLKSDFLK.

I used to have arguments with people over that all the freakin' time. We were told to encourage users to save stuff to their network drive since it's backed up every day, and is more secure. People just refused to do it.

"But what if I want to work from home and don't have a VPN connection?"
-Sir, you have a PC, not a laptop. Are you seriously going to drag your PC home with you? I'm fairly certain that is against company policy.

"My hard drive crashed and I lost all my work! Why don't YOU PEOPLE have some way to recover to lost data?"
-We do; if you kept your stuff on the network drive. In fact, looking at your case history here, I warned you two weeks ago not to keep all that stuff on your local hard drive.

[SongsOfDragons]

I've got a 100gb external hard drive, and Fridays are my backing-up days. Pictures, music, stories, everything.

[mrtauntaun]

I HATED it when people would call in for someone else. That's great, we can't to a thing for you! If YOU have the problem, YOU call it in! I don't care if you are a big wig executive and think you are all high in mighty. I can't magically fix your computer through your secretary.

[toolbert]

God, this is one of the biggest pet peeves about some palm users. The people that never back up...especially when something gets stuck and they have to hard reset the device and it will erase everything. WHY DIDN'T YOU TAKE THE TIME TO PROTECT YOUR DATA!?!?!?!?!?

[that_chick_in_I.T.]

I used to work for a helpdesk supporting a few dozen law firms. Many of the partners simply would not talk to the helpdesk. Their secretaries had to do it. "He says his document just disappeared."

"Did he say when or where he last saved it or what happened right before it disappeared?"

"No, he didn't - he just told me to call the helpdesk."

[NightWolf]

This is because the vast majority of people don't understand computers. They have no clue that more information is needed, they also don't have the time or patience to call this crap in themselves. After all, thats why they have a secretary. I'd say the majority of callers we get never understand that we need to know more details than they are prepared to give us.

[Sonoma]

I HATED it when people would call in for someone else. That's great, we can't to a thing for you! If YOU have the problem, YOU call it in! I don't care if you are a big wig executive and think you are all high in mighty. I can't magically fix your computer through your secretary.

I routinely get that at work. We do some troubleshooting for an in-house vehicle-ordering application, and I'll get calls from 'the assistant', saying their boss was building an order and got 'an error'. They never seem to know what kind of error, it was just 'an error'. It could be a systems issue, or it could be something wrong with the vehicle's configuration. If they could even tell us what it said, that would go a long way towards fixing it. Then they get upset because you can't solve their problem. But, how am I supposed to solve it if I don't know what it is.

[Dips]

That guy broke some rules of tech support:

1. Thou shalt call in thy problem thyself unless thou hast a disability preventing it...nay, the disability of which you speak does not apply because thou can be cured by pulling thy head out.

2. Error messages are thy path to wisdom. Thou shalt learn thy error messages and share such knowledge with thy support person.

3. Thy data is to thee as life. Therefore thou shalt hold thy data sacred and thy data shall be backed up where no act of nature, man or machine may sully it.

[Dreamstalker]

We were told to encourage users to save stuff to their network drive since it's backed up every day, and is more secure. People just refused to do it.

Oh, in the college computer lab that caused no end of fun. BIG signs everywhere saying to save your stuff either to a flash drive (why everyone didn't have one I'm not sure) or the network drive. The individual computers were re-imaged a couple times a week to get rid of whatever crap/spyware/viruses the students decided to download.

I'd get kids throwing fits on finding out that:

--someone else was on the computer they were using last time (this is why we have a network drive, so you can access your stuff from any lab machine)

--it wasn't there because the drive had been wiped (it was, but in a common folder on the network drive created by IT for just this reason--to dump important-looking student stuff that shouldn't be on the local drive. I wasn't getting paid enough to help find it)

--the machines could not burn CDs. Then they'd neep when I told them the bookstore sold nifty little flash drives ("can't you just let me borrow yours?" No. Mine. No touchie. If another machine wasn't printing I'd copy the student's paper to my flash drive and print it from the workstudy machine, but only if it was a printer problem/emergency). Save it to the network drive and come back when you have something you can save it on.

--every computer in the lab was occupied. No, you are not to touch the workstudy machine. It is one level below administrator access. If something were to happen that was traceable to that machine on my watch, I would be fired.