When I was working as a tech support rep about eight years ago, I remember a call where the customer said he had gotten an "illegal operation" error.
Me: OK, sir, is there a problem connecting to the Internet? "Illegal operation" is unfortunately caused by any one of an infinite number of problems...
SC: I got an "illegal operation!" I demand you fix my computer!!
Me: Sir, we can only help you with your Internet service. Like I said, "illegal operation" is not enough to go by...
SC: Can you help me or not?!!?
Me: Sir, the term is a catch-all! It could be software or hardware! Are you having any specific problems in connecting? Are you getting a dial tone? Can you browse the Internet?
SC: *#@!&!! <click>
Me: OK, sir, is there a problem connecting to the Internet? "Illegal operation" is unfortunately caused by any one of an infinite number of problems...
SC: I got an "illegal operation!" I demand you fix my computer!!
Me: Sir, we can only help you with your Internet service. Like I said, "illegal operation" is not enough to go by...
SC: Can you help me or not?!!?
Me: Sir, the term is a catch-all! It could be software or hardware! Are you having any specific problems in connecting? Are you getting a dial tone? Can you browse the Internet?
SC: *#@!&!! <click>

Eric the Grey
A lot of our customers, especially those that we quarantine, don't understand why we quarantine them or what the process is. That's fine and all as I'm more than happy to explain, but often you get bumrushed as soon as they come on the line...
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