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So, yesterday was, quite simply, hellish.
Monday was a holiday. But, apparently someone came in, and picked up a virus. The virus was w32.Mariofev.A (according to Symantec).
This lovely virus affected other computers, and all of them (about 7, including one belonging to the server admin) started spamming the print server with documents that couldn't be read, so the printers started spitting out gibberish. EVERY SINGLE NETWORKED PRINTER.
But it gets better.
We had a power outage on campus on Saturday, so, almost all the computers were turned off. Tuesday morning, people turn their computers back on, and then, the virus starts hitting every shared printer listed in the directory.
I could go into how the networking guys disabled a network card on a computer without finding out who uses it, but I won't.
So, yesterday was hell. It was also the day that paychecks are printed, so I had to wrangle this big printer across the room, and set it up locally on a computer.
This morning, with all the infected computers off the network, and the printers back to normal, I had to wrangle the printer back to it's original home and set up. :P
I walk back into the Helpdesk, where C and D were buzzing like a angry hornet nest.
The faculty member who we all hate called in. Not wanting to walk up three flight of stairs, she took over a lab computer, and basically, made it her own. When she got to it today, all of her files were missing. She called, freaked and PISSED.
C got a huge smile on her face when she told her that she had just ghosted those computers yesterday, and there was no way to recover the information. The faculty member EXPLODED.
Manager got on the phone with boss, just to verify that we can't do everything. She and I head over. I explain that there's no way WE can recover the information, but we can give her the hard drive to send out to someone to try to recover the information. But that it would be very expensive, and even then, there was no guarantee that the information would be recovered. M started explaining that she NEEDED to save everything to her home drive, and offered to set up Word to default saving new docs to the H drive.
She clicked Start and paused. I looked at the screen.
When you're on a domain with XP, your display name shows up at the top of the start button menu. The name displayed was NOT hers.
We logged the student out, logged her in, and there were her documents. Since she started working on them after the computer was ghosted. We saved them to her home drive, and tried our best to make it out of the lab before we started laughing our butts off.
When we got back to the Helpdesk, C and D were both faintly upset that she didn't lose any information.
Monday was a holiday. But, apparently someone came in, and picked up a virus. The virus was w32.Mariofev.A (according to Symantec).
This lovely virus affected other computers, and all of them (about 7, including one belonging to the server admin) started spamming the print server with documents that couldn't be read, so the printers started spitting out gibberish. EVERY SINGLE NETWORKED PRINTER.
But it gets better.
We had a power outage on campus on Saturday, so, almost all the computers were turned off. Tuesday morning, people turn their computers back on, and then, the virus starts hitting every shared printer listed in the directory.
I could go into how the networking guys disabled a network card on a computer without finding out who uses it, but I won't.
So, yesterday was hell. It was also the day that paychecks are printed, so I had to wrangle this big printer across the room, and set it up locally on a computer.
This morning, with all the infected computers off the network, and the printers back to normal, I had to wrangle the printer back to it's original home and set up. :P
I walk back into the Helpdesk, where C and D were buzzing like a angry hornet nest.
The faculty member who we all hate called in. Not wanting to walk up three flight of stairs, she took over a lab computer, and basically, made it her own. When she got to it today, all of her files were missing. She called, freaked and PISSED.
C got a huge smile on her face when she told her that she had just ghosted those computers yesterday, and there was no way to recover the information. The faculty member EXPLODED.
Manager got on the phone with boss, just to verify that we can't do everything. She and I head over. I explain that there's no way WE can recover the information, but we can give her the hard drive to send out to someone to try to recover the information. But that it would be very expensive, and even then, there was no guarantee that the information would be recovered. M started explaining that she NEEDED to save everything to her home drive, and offered to set up Word to default saving new docs to the H drive.
She clicked Start and paused. I looked at the screen.
When you're on a domain with XP, your display name shows up at the top of the start button menu. The name displayed was NOT hers.
We logged the student out, logged her in, and there were her documents. Since she started working on them after the computer was ghosted. We saved them to her home drive, and tried our best to make it out of the lab before we started laughing our butts off.
When we got back to the Helpdesk, C and D were both faintly upset that she didn't lose any information.
Try to piece something usseable from different files, specially if the disk was wildly fragmented and most stuff was in word/excel.
Format, reimage and back on network, except the virus is still there.
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