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This was the strangest thing ever...
I have a new client that I'm doing his website for. Now I'm not going to make a lot from him -- at the same time it's only going to take like 5 hours max to do it (unless something happens).
Uploaded a simple php file to the website (as in only contained the php tags and an echo statement). Simple? Nope. 500 internal server error. Any non-html/htm file caused a 500 error. Checked the website, and they had that very problem that was "fixed" 8 hour prior.
So I clicked the live help.
After 8-10 "thank you for your patience" messages this happened where bot is like "bot" as I can't tell what he/it was:
bot: Hi Joshua , I apologize for the wait time. My name is bot, how are you today?
me: My client has a website with your company -- and I just started his website design today. However, any file with a php, phtml extension causes a 500 error
me: and the phpmyadmin times out
bot: Okay.
bot: Could you please provide me with your account username?
me: His account username is: {the username}
*notice the "his"? anyway, didn't think anything of that as it'd be needed *
bot: Okay.
bot: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
bot: What city were you born in?
me: I don't know it as I said -- it's my client's account. I'm just reporting a problem and basically wondering when it'll be fixed.
me: Because I know the mysql worked a few hours ago -- I had to set it up.
bot: Sorry without authentication I was unable to provide you with any information regarding your issue.
bot: Could you please provide me with the last four digits of your credit card on file, so that I can authenticate you as the owner of the account?
* really confused at this point as, well, I already said I wasn't the owner, like what 2-3 times? *
me: You can't even say when a problem on your end will be resolved? OK..... didn't think it was sensitive info since your own website said you had issues with it.
bot: Sorry without authentication I was unable to provide you with any information regarding your issue.
Now I'm just a bit confused.... not one of my questions or comments was really ever answered, and actually were ignored. So it makes me wonder... was it really a human that has to follow a mindless script by a horrible company -- or did the company have a "bot" with basic intelligence to seem like a human and try to diagnose the problem so they can claim 24/7 live help?
I have a new client that I'm doing his website for. Now I'm not going to make a lot from him -- at the same time it's only going to take like 5 hours max to do it (unless something happens).
Uploaded a simple php file to the website (as in only contained the php tags and an echo statement). Simple? Nope. 500 internal server error. Any non-html/htm file caused a 500 error. Checked the website, and they had that very problem that was "fixed" 8 hour prior.
So I clicked the live help.
After 8-10 "thank you for your patience" messages this happened where bot is like "bot" as I can't tell what he/it was:
bot: Hi Joshua , I apologize for the wait time. My name is bot, how are you today?
me: My client has a website with your company -- and I just started his website design today. However, any file with a php, phtml extension causes a 500 error
me: and the phpmyadmin times out
bot: Okay.
bot: Could you please provide me with your account username?
me: His account username is: {the username}
*notice the "his"? anyway, didn't think anything of that as it'd be needed *
bot: Okay.
bot: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
bot: What city were you born in?
me: I don't know it as I said -- it's my client's account. I'm just reporting a problem and basically wondering when it'll be fixed.
me: Because I know the mysql worked a few hours ago -- I had to set it up.
bot: Sorry without authentication I was unable to provide you with any information regarding your issue.
bot: Could you please provide me with the last four digits of your credit card on file, so that I can authenticate you as the owner of the account?
* really confused at this point as, well, I already said I wasn't the owner, like what 2-3 times? *
me: You can't even say when a problem on your end will be resolved? OK..... didn't think it was sensitive info since your own website said you had issues with it.
bot: Sorry without authentication I was unable to provide you with any information regarding your issue.
Now I'm just a bit confused.... not one of my questions or comments was really ever answered, and actually were ignored. So it makes me wonder... was it really a human that has to follow a mindless script by a horrible company -- or did the company have a "bot" with basic intelligence to seem like a human and try to diagnose the problem so they can claim 24/7 live help?
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