Audio issues :)

[DiGritz]

Greetings, fellow techs.

I love the site, reading all the other tech support cases that have resulted in multiple *facepalms*, so I thought I'd share one of my own, that makes me laugh whenever I think about it.

I built a system for a client, and it was sent out to him on courier. A couple of days later, I get a phone call from client;

Client: The system's fine but I can't get the sound to work.
Me: That's weird. It was working when it left the office.

We proceeded to go through device manager, checking if the drivers had gone AWOL, but all seemed fine. Went on for a couple of minutes checking sounds through Control panel, etc.

Eventually...

Me: I'm sorry, this is going to sound really stupid but are your speakers switched on?
Client: I don't have any speakers.
Me: *trying not to laugh while facepalming, wondering how to break the news gently* Aha.

The moral of this story; always ask the stupid questions first, no matter how stupid they sound...

[Samaliel]

Yeah. But please, please, don't ever ask them twice.

[Eric the Grey]

Sounds like me back when I upgraded my system to Windows 95. Everything worked pretty good from the start, and for a couple of weeks then one day, I turned on my comp and no sound.

I checked everything I could think of to check and nothing. I even called Microsoft and spent my free support call on it and THEY could not figure out what the problem was. They even had me restore the registry from when the OS was installed all to no effect. The poor support person was stumped and promised to call back after doing some checking.

I found the problem a few days later. My speakers were turned all the way down.

The MS agent never did call back and I didn't want to make another long-distance call to tell them I'd found the problem.

I still think my sister was using my computer and didn't want anyone to know...



Eric the Grey