I haven't been receiving as many long, drawn out customer calls as I used to, but the ones I do are certainly...interesting. Here's one that happened the other day...
Does Not Meet Minimum Requirements
Me: "Okay ma'am, well, what seems to be the problem?"
Lady: "Well, I can't get online."
I run my diagnostics and can't see the computer.
Me: "Fair enough, I can't see the computer. What cables are in the back of the modem?"
Lady: "Well...there's the phone cord...the...black cable...and th-" *click*
The call dropped. I waited a few seconds, then called her back. You get a free cookie if you guess what happened.
Me: "Hello, ma'am? This is Sage again."
Lady: "Yes! Yeah, that was the power cord."
Silent lulz.
Me: "Right, well...what else is there?"
Lady: "Well that's it."
Me: "What, there's no other cables?"
Lady: "Nope, that's all of them."
My heart yearns for a day I can slam back some shots of 151 when this happens.
Me: "Well ma'am, without an ethernet or USB cable to connect from your computer to the modem, this isn't going to work."
Yeah...I spent the rest of the call telling her what she needed, where to get it, and keep correcting her (it's ETHERnet, not INTERnet). Oy.
Does Not Meet Minimum Requirements
Me: "Okay ma'am, well, what seems to be the problem?"
Lady: "Well, I can't get online."
I run my diagnostics and can't see the computer.
Me: "Fair enough, I can't see the computer. What cables are in the back of the modem?"
Lady: "Well...there's the phone cord...the...black cable...and th-" *click*
The call dropped. I waited a few seconds, then called her back. You get a free cookie if you guess what happened.
Me: "Hello, ma'am? This is Sage again."
Lady: "Yes! Yeah, that was the power cord."
Silent lulz.
Me: "Right, well...what else is there?"
Lady: "Well that's it."
Me: "What, there's no other cables?"
Lady: "Nope, that's all of them."
My heart yearns for a day I can slam back some shots of 151 when this happens.
Me: "Well ma'am, without an ethernet or USB cable to connect from your computer to the modem, this isn't going to work."
Yeah...I spent the rest of the call telling her what she needed, where to get it, and keep correcting her (it's ETHERnet, not INTERnet). Oy.
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