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Back story: aside from working as an accounting admin - and really, I have no bad customers there so far, even in tax season - I freelance in tech support, soon to be an A+ cert tech.
So, my ex-coworker and friend, also a CPA, has a computer. Here's the patient history:
1. The AV was out of date and defunct for a YEAR. He's running a LAN connection and has no idea what spyware is, aside from something being severely not right with it.
2. It's a Dell Dimension 4300 - a stable, good machine; we used those at my office for years without much or any issue to speak of. It ran like sulfured molasses because one of the spyware bits downloaded a few more Trojans onto it.
3. Computer was never defragmented or maintained.
So, I cleaned it, put AVG on it, Firewalled it, updated it and left him with detailed instructions on how to keep it cleaned up. I also upgraded his memory (brother, did he need it) and the entire thing runs a lot more sprightly.
Apparently, I've not gotten everything off, because when he tries to send an attachment, the attachment gets removed. Disable all firewalls - still no dice. Last time I ran an AV scan, it took about 4 hours (hardly kidding) and found about eight Trojans.
That was last week.
The thing is, he wants me to remove all the AV and shielding because he believes that's what's screwing with his email.
*headdesk*
That aside though, he's relatively reasonable. That and frankly, I severely doubt that AVG antivirus is one of those things that would strip email of all attachments.
Ideas?
So, my ex-coworker and friend, also a CPA, has a computer. Here's the patient history:
1. The AV was out of date and defunct for a YEAR. He's running a LAN connection and has no idea what spyware is, aside from something being severely not right with it.
2. It's a Dell Dimension 4300 - a stable, good machine; we used those at my office for years without much or any issue to speak of. It ran like sulfured molasses because one of the spyware bits downloaded a few more Trojans onto it.
3. Computer was never defragmented or maintained.
So, I cleaned it, put AVG on it, Firewalled it, updated it and left him with detailed instructions on how to keep it cleaned up. I also upgraded his memory (brother, did he need it) and the entire thing runs a lot more sprightly.
Apparently, I've not gotten everything off, because when he tries to send an attachment, the attachment gets removed. Disable all firewalls - still no dice. Last time I ran an AV scan, it took about 4 hours (hardly kidding) and found about eight Trojans.
That was last week.
The thing is, he wants me to remove all the AV and shielding because he believes that's what's screwing with his email.
*headdesk*
That aside though, he's relatively reasonable. That and frankly, I severely doubt that AVG antivirus is one of those things that would strip email of all attachments.
Ideas?
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