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I got this story from a friend of mine yesterday, so sadly (?) it is not mine originally. But it's good enough that I had to tell you (with his permission, of course).
My friend "G" is a help desk slave, like so many others, working for one of the bigger Norwegian oil corporations. So naturally, with many employees and many things that can go wrong, they get lots of calls. But one employee recently stood out.
This woman had come back to work after a few years leave (tending sick family members), and had been back for a grand total of FOUR days. Even in this short amount of time, stories had started circulating around the help desk offices about her. So G. had heard about her, but had never gotten a chance to talk to her in person. Until Friday, when she called, and got him.
It seems that overnight she had forgotten her loginname and password (that she had used the other three days) . G. pulled up her records, and retrieved her password for her. And then spent FIFTEEN minutes trying to get her to input it correctly. She put her ID in the password box, and vice versa. She continually misspelled, even her own login name, which was remarkably similar to her normal name... G. even s-p-e-l-l-e-d it out to her, and she managed to get it wrong.
When, after much trial, error, and
'ing they finally got her online and satisfied, G. looked at her record. It showed that in the four days she had been back, she had called the help desk FOURTEEN times! Every call had lasted for at least half an hour, with some reaching the full hour mark. And, in his words, the total of her questions could be summed up into one; "How do I use a computer?" She had called the help desk about everything from how to read e-mail (a half-hour call) to why she could not access the secure wireless connection her husband set up at home.
G. finished by saying "Monday morning, her boss is getting a call from my boss..." I would so love to listen in on that call.
My friend "G" is a help desk slave, like so many others, working for one of the bigger Norwegian oil corporations. So naturally, with many employees and many things that can go wrong, they get lots of calls. But one employee recently stood out.
This woman had come back to work after a few years leave (tending sick family members), and had been back for a grand total of FOUR days. Even in this short amount of time, stories had started circulating around the help desk offices about her. So G. had heard about her, but had never gotten a chance to talk to her in person. Until Friday, when she called, and got him.
It seems that overnight she had forgotten her loginname and password (that she had used the other three days) . G. pulled up her records, and retrieved her password for her. And then spent FIFTEEN minutes trying to get her to input it correctly. She put her ID in the password box, and vice versa. She continually misspelled, even her own login name, which was remarkably similar to her normal name... G. even s-p-e-l-l-e-d it out to her, and she managed to get it wrong.
When, after much trial, error, and
'ing they finally got her online and satisfied, G. looked at her record. It showed that in the four days she had been back, she had called the help desk FOURTEEN times! Every call had lasted for at least half an hour, with some reaching the full hour mark. And, in his words, the total of her questions could be summed up into one; "How do I use a computer?" She had called the help desk about everything from how to read e-mail (a half-hour call) to why she could not access the secure wireless connection her husband set up at home.G. finished by saying "Monday morning, her boss is getting a call from my boss..." I would so love to listen in on that call.
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