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Just a couple quickies.
First:
We had to do some updates over the network which caused some people to be unable to access certain services until they rebooted.
I had one user yesterday call me and explain the issue in a vague, round about, poorly worded way. So poorly that I finally went down to her desk to see the error for myself.
So, I told her all she had to was reboot and log back into the network.
Her response: No, I can't do that.
Me:
Okay, then I can't help you. *exit stage left*
She sent an email to my boss about the problem. He emailed her back telling her to reboot. I stopped by his office on my way back to my desk, just to let him know about the issue and why I was closing the ticket. He got a good laugh out her refusal to reboot and me just walking away.
And later that day...
We also took down the email server for a short time. This caused some people to wind up working in offline mode, so emails don't come in, and they don't go out.
When the server came back up, they got big dialogue boxes popping up on their screens asking them to enter their password to log back in.
5 hours later, I get a call from the HR lady. Her emails are just sitting in her outbox and she's getting some sort of error message. I ask what error, she comes back with "It's in a box that popped up on the screen. But I can't read it because it's too confusing. You'll have to come here to see it."
But, she's only just down the hall, and I get in trouble for refusing to help them without looking at the machine myself at least once. I walk over and look at her 'error' message. Can you guess what it was? It was the damned bloody log in box! Apparently popping up with her username filled in and the password box blank but for the blinking cursor is 'too confusing' for her. Especially with that message about having to log in!
So, I make her type in her password. It goes away and her emails go out and new ones come in. Amazing!
Her response: "Oh, I wasn't sure what it meant when I said I needed to log in and then wanted a password."
She can repeat the gist of the box without it even being up on the screen, but she couldn't read the box to me over the phone because it was 'too confusing'.
Really, I think this is why I get headaches...my brain just keeps attempting to implode and escape the idiocy.
First:
We had to do some updates over the network which caused some people to be unable to access certain services until they rebooted.
I had one user yesterday call me and explain the issue in a vague, round about, poorly worded way. So poorly that I finally went down to her desk to see the error for myself.
So, I told her all she had to was reboot and log back into the network.
Her response: No, I can't do that.
Me:
Okay, then I can't help you. *exit stage left*She sent an email to my boss about the problem. He emailed her back telling her to reboot. I stopped by his office on my way back to my desk, just to let him know about the issue and why I was closing the ticket. He got a good laugh out her refusal to reboot and me just walking away.
And later that day...
We also took down the email server for a short time. This caused some people to wind up working in offline mode, so emails don't come in, and they don't go out.
When the server came back up, they got big dialogue boxes popping up on their screens asking them to enter their password to log back in.
5 hours later, I get a call from the HR lady. Her emails are just sitting in her outbox and she's getting some sort of error message. I ask what error, she comes back with "It's in a box that popped up on the screen. But I can't read it because it's too confusing. You'll have to come here to see it."
But, she's only just down the hall, and I get in trouble for refusing to help them without looking at the machine myself at least once. I walk over and look at her 'error' message. Can you guess what it was? It was the damned bloody log in box! Apparently popping up with her username filled in and the password box blank but for the blinking cursor is 'too confusing' for her. Especially with that message about having to log in!
So, I make her type in her password. It goes away and her emails go out and new ones come in. Amazing!
Her response: "Oh, I wasn't sure what it meant when I said I needed to log in and then wanted a password."
She can repeat the gist of the box without it even being up on the screen, but she couldn't read the box to me over the phone because it was 'too confusing'.
Really, I think this is why I get headaches...my brain just keeps attempting to implode and escape the idiocy.
Eric the Grey
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