Let's take a guess at what is going to happen.

[draggar]

I sent this email to a user who said that they were getting "errors with Word and then it closes".

Can I get a screenshot of the error message that comes up when you try to use Word (and it tells you Word needs to close), including any detail screen?

To get a screenshot, make sure the error message is the “top” window and hit ALT-Print Screen.

Then, open an email, click in the message field and click CTRL-V (or right click and select paste).

Thank you!

Guesses at what his response will be?

[MrSmiley]

Probably he'll say it's too complicated or "it didn't work".... but alternatively you could end up with screenshots of a closed program (e.g. everything but the program). I never liked how Windows clipboard can only have one thing in it's head at a time.

[lordlundar]

I'm just gonna hedge my bets here and say "anything but what you asked for."

[Naaman]

The contents of the Word doc

[Phone Jockey]

I think the customer will try to take a picture of the computer screen & will actually e-mail a picture of their CPU instead.

[Der Cute]

It'll be a screenshot of 2 monitors, spread over both, and jammed into an email body too small for even EAGLES to read.

I hate that.

Cutenoob

[mattm04]

I will guess everything but what you wanted.

[Nashida]

The computer will explode.

Hey, you never know.

[DGoddessChardonnay]

I think the customer will try to take a picture of the computer screen & will actually e-mail a picture of their CPU instead.

Hmmm . . . if this "genuis" is too bright to figure out how to do the Alt-PrintScrn to take a snapshot of the error message, he may be too bright to figure out how to take a picture with a camera.

There again . . . if he's as genuis as I suspect, he'll use a Polaroid One-Step. Even a five year old can operate one of those.

Bonus points if he sends the picture snail mail.

[Elevator]

I'm going to call he hits CTRL+P a bunch of times and prints off a ton of copies of nothing. He'll then draw a crummy sketch of it and mail it to your department.

[PossJB]

My best guess is V.

[draggar]

Luckily the user knew what to do, mostly. he did send me the error message but didn't include any of the details.

[Dips]

He's going to send you a scanned copy of a printout of the screen shot.

This is an educated guess based on my own experience.