Yet another voicemail rant

[technical.angel]

I'm going to vent my spleen here in attempts to NOT do it to whomever dares to pick up the line next.

I HATE THIS COMPANY.

The customer service is pretty much nonexistant. I called in a ticket Thursday at 10am. I get a call back at 4:45, 15 minutes after I left for the day.

I call at 8:30am the next day. I leave a voicemail message for the tech who has my ticket.

I call at 10am, leave a voicemail message.

I call at 11am, my voicemail system IS DOWN. Thankfully, the tech was ACTUALLY IN HIS OFFICE, so they parked me on his line, and I got to wait for him to come back, and send me over to Company B, which got me up and running.

The issue I called in about STILL ISN'T FIXED. It would have been nice if he had told me THAT COMPANY B IS PROBABLY THE ONE TO FIX IT!!!!!!!!!!!!!!!!

So, I left work on Friday with my inital issue unresolved. Oh, and I just checked.. the only reason voicemail is up, is because the tech made it so it can work even if it's not talking to our exchange server, so normally, our voicemail system would be back DOWN right now.

AAAAAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGGGGGGGGGGGGG GHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

So, now I get to wait for the tech from Company B to call and check in, and tell him what's up.

I'm waiting for a tech from Company from Hell A to call and address my inital issue, which will probably be pawned off on Company B, which means, I'M PAYING COMPANY A TO FORWARD MY TECH CALLS!!!!!!!!!!!!!!!!!!!!!!!

[Rapscallion]

I think you've found the reason they were the lowest bidder for the contract.

Rapscallion

[technical.angel]

11:15am, and NO CALL BACK.

11:20am, called, GOT HUNG UP ON.

11:21am, cursed... ALOT.

11:25am, CALLED BACK. Found out they had scheduled a freaking service call for the 24th. This was news to me. Especially since THE CAMPUS CLOSES TOMORROW.

So, I told them that there is no reason why this needs a service call, everything else has been able to be done remotely, and I need this resolved TODAY, as I called in the ticket THURSDAY MORNING.

So my call is being transferred to the service supervisor. I'll give that person until 2pm to call.

Then all hell breaks loose.

EDIT: Great. Dept head doesn't want me waiting until 2pm. So, I have to call now, and unleash the inner bitch.

[technical.angel]

11:35am, on hold for "Someone that can help me". The soothing hold music is NOT HELPING.

11:37am, "*** is not picking up her phone. Would you like to leave a message?"
"I have left more voicemail messages with people that I can count. No one has been getting back to me. I need this resolved NOW."
"Ok, hold on."
More badly soothing music.

[technical.angel]

11:42am, still on hold.

11:44. "If our highest level technician says we can't remote into it, we can't."
"Company B was in it Friday!!!!!!!!!!!!!!"
"I'm sorry."
"Can I be forwarded to Company B?"
"I can check with the supervisor."
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHH HHHHHAAAAAAAAAA!

[SteeleDragon78]

if they say that they cant fix it today, offer a choice, fix it today or pickup the still smoldering remains of the server on the 24th. and mention that magnesium is quite a wonderfully flammable metal....

[technical.angel]

We own the server, it's not rented.

I'm trying to keep this from being followed up with a call to our rep asking if we have a contract with them, and what would be needed to BREAK IT.

Oh, 12:03pm, and no call back.

[technical.angel]

12:15pm, Company A is sending me to Company B.

[SteeleDragon78]

We own the server, it's not rented.

sorry, used to sites using leased equipment. sounds like one of my former employers is your repair company. you have my deepest condolences

[technical.angel]

Within 10 minutes, the tech from Company B found out that I was doing wrong.

Now, I just wait for the two people involved to come back from lunch, and it's done and over.

[Taubin]

So, this is what it's like to be on the "other side" of a tech support call, and getting the run around... Sorry this is happening to you Angel (can I call you Angel?)

I'm the lone person that does 2nd level tech support at night for my company. Usually this isn't an issue, as most people that need help during the time I'm here get me directly, however, once in a while, they call in during the day, and end up going into a voice mail loop with one of the day shifters. It can sometimes be days before their case gets transferred to me, and by that time they are usually quite pissed off.

[technical.angel]

I do a little squeal of joy when someone calls me Angel.

And, of course, it didn't help that the dept head was after me to get it resolved NOW NOW NOW!

Company A IS sending someone in today to find out why they can't dial into our system. No one seemed to listen to me when I told them no one's EVER been able to dial in...

[technical.angel]

I currently have 3 different techs on the phone with me trying to resolve our voicemail issues.

FUN FU!

[technical.angel]

Still an issue. The current solution from Company B is to restart the server twice after it loses its connection. Meanwhile the manufacturer is looking at a few weeks of log files, and might get my ticket up to TIER FOUR.

Oh, and day 3 of NO LUNCH!