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I work for a county library with 35 branches, and we do branch visits on a regular basis. Here's most of the crap that happens on those branch visits:
#1: The staff forgets that it's a branch visit day. Even though the list was sent out the week before, and some branches have the same day of the fortnight/month, they've forgotten to post notices and take the computers out of service in the reservation system. The computers are usually full of patrons, who get pissed off when they're asked to log off; so we just fix what we can and leave.
#2: The patrons can't read the signs posted all over the branch and taped to the monitors. No matter how it's phrased, they still can't comprehend that they're not going to be able to use the machines until we're done with them.
#3: The patrons and staff ask "how long until the computers are available". We don't know. There could be one update or a hundred. It's going to take a while. The smart branches tell the patrons "tomorrow" when they ask.
#4: The patron says, "But I need to finish my (insert document here)". OH! In that case, we'll cancel everything just for you. You're super special, just like every other patron of the library.
#5: The staff comes up with a list of everything ELSE that needs to be done besides what's on the work orders. We have a trouble ticket program that only works when staff calls in the problems. We ask they them why they didn't call it in, and they usually come up with some lame excuse.
Now you have a glimpse into my world.
#1: The staff forgets that it's a branch visit day. Even though the list was sent out the week before, and some branches have the same day of the fortnight/month, they've forgotten to post notices and take the computers out of service in the reservation system. The computers are usually full of patrons, who get pissed off when they're asked to log off; so we just fix what we can and leave.
#2: The patrons can't read the signs posted all over the branch and taped to the monitors. No matter how it's phrased, they still can't comprehend that they're not going to be able to use the machines until we're done with them.
#3: The patrons and staff ask "how long until the computers are available". We don't know. There could be one update or a hundred. It's going to take a while. The smart branches tell the patrons "tomorrow" when they ask.
#4: The patron says, "But I need to finish my (insert document here)". OH! In that case, we'll cancel everything just for you. You're super special, just like every other patron of the library.
#5: The staff comes up with a list of everything ELSE that needs to be done besides what's on the work orders. We have a trouble ticket program that only works when staff calls in the problems. We ask they them why they didn't call it in, and they usually come up with some lame excuse.
Now you have a glimpse into my world.
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