Then how do I support it?

[mattm04]

I provide PC, network, etc, support for a Org. on a volunteer basis. we have several wire closets that as one of the support people, I need to access to check on issues, etc. I finally was able to get the appropriate keys(which were appropriately sighed out) to access said areas. The way the building was keyed one of these area is only on the master key. Therefore they gave me a master.

Somehow another person in a position of power found out that I had been issued a Master, though they didn't have the final say over keys. They didn't like this and decided I don't need to access the network equipment. Their idea, instead of officially giving me keys(and therefore me begin liable for them) just take the keys from the key safe when you need access (assuming they are their) and also violating key control polices for improperly taking keys.

So I will not support it. Unless the problem is physically with the one PC that my former key could let me access, which is almost never used.

[earl colby pottinger]

Pay or not

Are you being paid?

If not, talk to the bosses over this idiot. Point out that paid techs are charging $100+ per hour and that is what you are saving them. Also point out that there is nothing to force you to do the work for them and you can walk anytime you feel like it.

BUT MOST IMPORTANT! Make it clear that you want to follow the OFFICIAL key policy, and do not like the idea of breaking it on someone's say-so since in the long run if something goes wrong your head could end up on the chopping block (ie police blotter.).

[mattm04]

UPDATE

So in my battle to get the keys I should have the person who has decided I don't need a key to the main wire closet recently claimed that i have not needed said key. They forgot the two issue i have had to fix in the last month or so that required access to said closet. One of them being someone pulling the plug on the main UPS and having it die taking out the core router and phone system. Which I fixed after hours on a weekend so it effected the office staff, members, etc not one bit. But of course I don't need access for any issue like that.

Of course I have the document saying my "group" is allowed to have access to all the equipment we support. If I can't access it properly(i.e. following key control policy, etc) I WONT support it. Idiots.

Aaarrrghhhhhh!

[Geek King]

Um, silly question maybe, but have you gone up the food chain to someone above this goofball with delusions of adequacy? How about facilities to get the particular lock keyed to something other than the site master? If you can't go through the obstruction, go around.

[mattm04]

Um, silly question maybe, but have you gone up the food chain to someone above this goofball with delusions of adequacy? How about facilities to get the particular lock keyed to something other than the site master? If you can't go through the obstruction, go around.

I could go to facilities, who decideds who can have what keys, allows certain people on my group, myself included, to have masters. Otherwise we wold have to have 8+ keys giving us access to essentially the master key level. Why this one person has such a issue, I really don't know.

Now if facilities said "hey we are low on masters could you let someone who needs it on daily basis have it until we get more cut" I wold be fine with that.