A public service announcement...

[draggar]

PLEASE DO NOT HAVE TICKETS CREATED AND THEN IMMEDIATELY GO ON VACATION.

Seriously, I'm sick of people logging tickets then going right away on vacation. From now on, I'll send 3 emails and if I don't get a response, I'll close the damn ticket.

If you are going to log a ticket, make sure you are available (at least to make a reasonable appointment to meet up with me).

[Geek King]

You're nicer than I am. I tend to change people's passwords so I can access their PCs if needed when they pull that. If I'm particularly irritatated, I won't leave a note about it, so they think they forgot their password.

[technical.angel]

I've been tempted to do that... but I see getting in trouble for it...

From now on, I'll send 3 emails and if I don't get a response, I'll close the damn ticket.

We actually have a set policy for that. We have to send two emails in a week, no response gets a closed ticket.

[Akasa]

You're nicer than I am. I tend to change people's passwords so I can access their PCs if needed when they pull that. If I'm particularly irritatated, I won't leave a note about it, so they think they forgot their password.

OMG you rock!

[Daskinor]

Thats why I had them add the status "Waiting for user response"



It also sends them an email every day asking them to check the ticket and respond.

[draggar]

You're nicer than I am. I tend to change people's passwords so I can access their PCs if needed when they pull that. If I'm particularly irritatated, I won't leave a note about it, so they think they forgot their password.

Too bad I don't have access to that but many of my users have laptops which they bring home with them.

Thats why I had them add the status "Waiting for user response".

I do that, note the ticket each time I send them an email or call them.