A qualifier that shouldn't have to be said

[Nurian]

On my web support side, I can only answer questions about the site. I cannot answer questions about the agency. I had one guy who kept asking me how he should answer a question. I kept telling he he needed to call someone else.

SC: So if you can't help, what do you do?
ME: I answer questions and technical issues about the site.
SC: But this is a technical issue!
ME: ....Sir, "technical" in this instant means "pertaining to computers" not semantics.

[draggar]

Apparently people think tech support means you know everything about everything - no matter how far away from your job it is.

[gunsage]

Kinda reminds me of something that happens on a regular basis with my company...

Me: "X Company, Sage speaking."
Customer: "Yeah, I just got X Box Live and it won't connect for some reason."
Me: "...Yeah?"
Customer: "I tried to hook it directly to the modem, but it won't work."
Me: "...And?"
Customer: "...AND...I need your help."
Me: "Sir, does your computer work on the Internet if connected directly?"
Customer: "Well...yeah, but-"
Me: "Then my job is done. You'll need to contact XBL support."

Seriously, if I'm in a good mood, I might walk someone through it (recently had to figure it out for myself with my recently bought Linksys), but it's not my responsibility. You don't call your post office to fix your computer, you don't call the pet store to fix your plumbing, you don't call your bank to make reservations at a nice restaurant. Come on, people!

[technical.angel]

"Helpdesk, this is Jennifer, how can I help you?"

"Yes, can you tell me about the esquarian summer program?"
"What are the size of the rooms in *** Hall?"
"I'm interested in your evening programs."
"MY AC DOESN'T WORK!"

Sigh.

[MannersMakethMan]

SC: So if you can't help, what do you do?

Wish you luck.

[Nurian]

"Oh, I'm not authorized to do anything. All I can do is tell you you're screwed."--Non Sequitur