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This was a good one I had some time ago and never posted... but I remember it like it was yesterday.
CS = Customer
Me = Try and keep up
*Customer comes storming in the door and slams his headset down on the desk*
CS: I just bought this headset 3 days ago and it doesn't
ing work.
Me: First of all, watch your language. You don't need to speak to me like that... I'll get it working for you.
CS: Sorry I'm just really upset with this.
Me: I understand, just work with me. Let me take a look at the headset.
CS: *Hands over the headset*
Me: Okay well it seem to be powered on properly, can I see the phone?
CS: I don't have it.
Me: ...? Where is it?
CS: It's at home on the charger.
Me: Allright well I need the need the phone so I can make sure it's paired right.
CS: Well why would I bring it? This is supposed to be a wireless headset.
Me:
Wait... you leave the phone at home and just leave with the headset? The Bluetooth headset only has a range of about 30 feet...
CS: 30 feet? What good would that do?
Me: Well you keep the phone in your pocket, on your belt, or in the car and use the headset.
CS: I thought that it connected with my phone wirelessly.
Me: It does... but you still need the phone with you. How did you think it worked?
CS: Well your sales rep didn't explain that to me. I'm returning this piece of.
This one stunned me into realizing there is a whole other level of electronic ineptitude. I'll bet this guy is one of those people that asks you to send a fax back because that's his only copy.
CS = Customer
Me = Try and keep up
*Customer comes storming in the door and slams his headset down on the desk*
CS: I just bought this headset 3 days ago and it doesn't
ing work.Me: First of all, watch your language. You don't need to speak to me like that... I'll get it working for you.
CS: Sorry I'm just really upset with this.
Me: I understand, just work with me. Let me take a look at the headset.
CS: *Hands over the headset*
Me: Okay well it seem to be powered on properly, can I see the phone?
CS: I don't have it.
Me: ...? Where is it?
CS: It's at home on the charger.
Me: Allright well I need the need the phone so I can make sure it's paired right.
CS: Well why would I bring it? This is supposed to be a wireless headset.
Me:
Wait... you leave the phone at home and just leave with the headset? The Bluetooth headset only has a range of about 30 feet...CS: 30 feet? What good would that do?
Me: Well you keep the phone in your pocket, on your belt, or in the car and use the headset.
CS: I thought that it connected with my phone wirelessly.
Me: It does... but you still need the phone with you. How did you think it worked?
CS: Well your sales rep didn't explain that to me. I'm returning this piece of
.This one stunned me into realizing there is a whole other level of electronic ineptitude. I'll bet this guy is one of those people that asks you to send a fax back because that's his only copy.
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