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I am SO glad I have AIM logs on. :P That said, me and one of my coworkers (also a good friend) dealt with a few things today already. Some of these are direct logs. Only the names have been changed to protect the awesome. Also, *LANGUAGE*.
Speak slowly. Use small words.
Cust: "Well, my tech guy is here and he says there's a short in the power cord for the modem."
Me: "Huh...okay, so is the phone working?"
Cust: "Yep."
Me: "Strange...does the phone go out when the Internet goes down?"
Cust: "...Uh, I'm going to let you talk to him because you're going WAY over my head here."
...Really? I mean, I'm GREAT at spewing nonsensical technobabble to confuse people, but...trying to develop a correlation for my own troubleshooting by asking simple...SIMPLE...questions should not be baffling in any way whatsoever.
Fucking People, Indeed
CW: omg, fucking people
Me: Well, yeah.
Me: That's pr0n.
CW: "i need my email and password for my router"
CW: uh, no you dont
Me: Okay, what do you want me to do about it?
CW: "then why is it asking for one?"
CW: where?
Me: Because it doesn't like you.
CW: "on the setup screen"
CW: because some providers, mostly dsl, require sign-in info
CW: we do no
Me: Yeah.
CW: *not
CW: "oh, okay. are you sure?"
CW: have you tried it without it?
CW: "no"
Me: Nope, I'm just messing with ya.
CW: of course not. RtFM!!
CW: fucking hillbillie hayseeds
Me: lol
Does Not Compute
CW: "how do i plug in my laptop to my router?"
CW: what?
CW: you dont know how to to that?
CW: "no, my boyfriend hooked everything up."
CW: do know how to plug in a phone into a outlet?
CW: "i dont know, i guess."
Me: lol
To top it off, I had a customer whose business was DEVASTATINGLY AFFECTED (le dramatique, sil vous plait) because of an outage.
1. You're a residential customer.
2. ...using our services to support a business, which isn't legal.
3. ...and you're pissed because RESIDENTIAL service went down and there's no ETA.
Classy.
Speak slowly. Use small words.
Cust: "Well, my tech guy is here and he says there's a short in the power cord for the modem."
Me: "Huh...okay, so is the phone working?"
Cust: "Yep."
Me: "Strange...does the phone go out when the Internet goes down?"
Cust: "...Uh, I'm going to let you talk to him because you're going WAY over my head here."
...Really? I mean, I'm GREAT at spewing nonsensical technobabble to confuse people, but...trying to develop a correlation for my own troubleshooting by asking simple...SIMPLE...questions should not be baffling in any way whatsoever.
Fucking People, Indeed
CW: omg, fucking people
Me: Well, yeah.
Me: That's pr0n.
CW: "i need my email and password for my router"
CW: uh, no you dont
Me: Okay, what do you want me to do about it?
CW: "then why is it asking for one?"
CW: where?
Me: Because it doesn't like you.
CW: "on the setup screen"
CW: because some providers, mostly dsl, require sign-in info
CW: we do no
Me: Yeah.
CW: *not
CW: "oh, okay. are you sure?"
CW: have you tried it without it?
CW: "no"
Me: Nope, I'm just messing with ya.
CW: of course not. RtFM!!
CW: fucking hillbillie hayseeds
Me: lol
Does Not Compute
CW: "how do i plug in my laptop to my router?"
CW: what?
CW: you dont know how to to that?
CW: "no, my boyfriend hooked everything up."
CW: do know how to plug in a phone into a outlet?
CW: "i dont know, i guess."
Me: lol
To top it off, I had a customer whose business was DEVASTATINGLY AFFECTED (le dramatique, sil vous plait) because of an outage.
1. You're a residential customer.
2. ...using our services to support a business, which isn't legal.
3. ...and you're pissed because RESIDENTIAL service went down and there's no ETA.
Classy.
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