Hiya, im going to tell you a story my dear chums about my experiences in a tech support call center...for the "64oBe" computer company....here is an example of some of the strangest issues, and WTF moments ive had...
((internal thoughts are marked by "( and ")" just so you know))
*incoming chat*
1d10t: Yes my computer is having a problem
me: I will be more than happy to help you today, what can i do for you?
1d: well my computer is on fire....
(at this time, we had to ask)
me: are you using the computer to talk to me now?
1d: no, i stopped using it when it burst into flames, how could you even ask that?
me: im sorry sir, we have to ask that..
1d: oh, its ok i understand, but no not while it was on fire, but when it was smoking, yeah i was using it.
me: (wait.....what?) You were using it while it was smoking?
1d: Yeah, i was kinda curious about why it was smoking, but it still worked, so i figured it was ok.
me: (*sigh). ok and when did the computer catch fire?
1d: after my dog peed on it...
me: (record scratch) i need to clairfy your issue: your computer was smoking and you continued to use it. Then your dog urinated on it and it burst into flames?
1d: Yes thats correct.
Me: How long had it been smoking?
1d: 3 weeks.
me: (so you used your computer for 3 weeks while it was smoking, and only called after it burst into flames from dog piss) well sir, unfortunately, your warranty does not cover pet damage, i would have to connect you to our out of warranty department to set up an onsite technician and out of warranty repair.
1d: why? my warranty is supposed to cover all damages....
me: our accidental damage covers spills and other issues that are not normal wear and tear of computer parts, i do understand how frustrating this can be for you. (that and i doubt it would be covered anyway jackass....)
1d: your cheapskate lying bastards! im throwing this computer out and going with <insert name of competetor here>
*Chat disconnected**
I mean what the hell? what did you feed that poor animal, liquid napalm?
((internal thoughts are marked by "( and ")" just so you know))
*incoming chat*
1d10t: Yes my computer is having a problem
me: I will be more than happy to help you today, what can i do for you?
1d: well my computer is on fire....
(at this time, we had to ask)
me: are you using the computer to talk to me now?
1d: no, i stopped using it when it burst into flames, how could you even ask that?
me: im sorry sir, we have to ask that..
1d: oh, its ok i understand, but no not while it was on fire, but when it was smoking, yeah i was using it.
me: (wait.....what?) You were using it while it was smoking?
1d: Yeah, i was kinda curious about why it was smoking, but it still worked, so i figured it was ok.
me: (*sigh). ok and when did the computer catch fire?
1d: after my dog peed on it...
me: (record scratch) i need to clairfy your issue: your computer was smoking and you continued to use it. Then your dog urinated on it and it burst into flames?
1d: Yes thats correct.
Me: How long had it been smoking?
1d: 3 weeks.
me: (so you used your computer for 3 weeks while it was smoking, and only called after it burst into flames from dog piss) well sir, unfortunately, your warranty does not cover pet damage, i would have to connect you to our out of warranty department to set up an onsite technician and out of warranty repair.
1d: why? my warranty is supposed to cover all damages....
me: our accidental damage covers spills and other issues that are not normal wear and tear of computer parts, i do understand how frustrating this can be for you. (that and i doubt it would be covered anyway jackass....)
1d: your cheapskate lying bastards! im throwing this computer out and going with <insert name of competetor here>
*Chat disconnected**
I mean what the hell? what did you feed that poor animal, liquid napalm?





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