I had an older man call in because he was unable to log in Normal mode, had him try safe mode with both the F5 or F8 and still no success. It would constantly ask him for a system password and wouldn't let him get in the BIOS to run a forceboot so we can reload Windows XP from his disk. During the course of the call, he asked me how old I was and when I told him that I was engaged he said "dang". After all my troubleshooting, I had to tell him the bad news that he had to clear out his CMOS battery to resolve this issue but that he would have to go to his OEM (Dell) to do that since my company didn't support hardware issues. While I was on a 3way call with the OEM to get to a tech support rep on the line the old guy (who was old enough to be my grandfather...he told me his age btw) tells me "I love you". I just sat there in shock thinking to myself "wtf" but I didn't say anything back. After that call was over, I didn't know whether I needed a bucket to barf in or a strong drink. 








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