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You Can't Be Serious?!!
Dips' thread reminded me of a couple calls I had a while ago when I was still a bit newish to the tech support game.
Mr.Big IT Man Knows It All...NOT!!!
This SC is the IT guy for this business and has to have 5 computers connected via static ip and 3 of the 5 computers as DVRs for the cameras in the business. I wasn't exactly proficient at static ip, so I constantly had to ask those with more experience to help me out. What floored me was how I had to tell the guy to make a physical connection with the modem to the router and the router to the ethernet switch hub (there were several other computers besides the 5 he called about). After I came back from putting him on hold to consult with a senior tech, the guy says that he found the solution in google and asked for a refund (both business and residential clients had to pay for tech support), I had to tell him no since (per company policy and my supervisor) that since we did assist him and troubleshoot his issue that he was denied the refund and he went on about how he was gonna look like an ass to the owner of the business. Sorry, but you already made yourself look like an ass by talking down to me like I didn't know a thing about computers because I'm a chick and with you claiming to be an IT guy while you're calling tech support for something you should know. I can understand getting the blocks of the static ip addresses, but everything else he should've been able to do on his own.
Who You Gonna Call?!! Waaambulance!
This guy calls in about issues he was having with his domain email in whatever email client they were using ( this was for a business, btw). Since it was not ISP company's domain, I told him that the issues he was having he needed to contact his IT administrator about it or the domain host. I wasn't supposed to take this call since it was for another skill set that I was not yet trained on, but I still had to tell him nonetheless. This guy stated that he was the admin and he didn't know what OS this was on (it was a Mac)let alone couldn't tell me what email client they were using this on. I had to repeat myself till I was practically blue in the face for him to get off the phone, but the asshat insisted he was right every fucking time, until I finally told him that he still had to get the correct settings for his domain email, then I transferred him to the agent on the other skillset. IF you're in IT, how the fuck do you not know what OS you're on, the email client and the settings if your the admin?!!!
I honestly wonder how these IT guys skated their way in school to get where they are....
Mr.Big IT Man Knows It All...NOT!!!
This SC is the IT guy for this business and has to have 5 computers connected via static ip and 3 of the 5 computers as DVRs for the cameras in the business. I wasn't exactly proficient at static ip, so I constantly had to ask those with more experience to help me out. What floored me was how I had to tell the guy to make a physical connection with the modem to the router and the router to the ethernet switch hub (there were several other computers besides the 5 he called about). After I came back from putting him on hold to consult with a senior tech, the guy says that he found the solution in google and asked for a refund (both business and residential clients had to pay for tech support), I had to tell him no since (per company policy and my supervisor) that since we did assist him and troubleshoot his issue that he was denied the refund and he went on about how he was gonna look like an ass to the owner of the business. Sorry, but you already made yourself look like an ass by talking down to me like I didn't know a thing about computers because I'm a chick and with you claiming to be an IT guy while you're calling tech support for something you should know. I can understand getting the blocks of the static ip addresses, but everything else he should've been able to do on his own.
Who You Gonna Call?!! Waaambulance!
This guy calls in about issues he was having with his domain email in whatever email client they were using ( this was for a business, btw). Since it was not ISP company's domain, I told him that the issues he was having he needed to contact his IT administrator about it or the domain host. I wasn't supposed to take this call since it was for another skill set that I was not yet trained on, but I still had to tell him nonetheless. This guy stated that he was the admin and he didn't know what OS this was on (it was a Mac)let alone couldn't tell me what email client they were using this on. I had to repeat myself till I was practically blue in the face for him to get off the phone, but the asshat insisted he was right every fucking time, until I finally told him that he still had to get the correct settings for his domain email, then I transferred him to the agent on the other skillset. IF you're in IT, how the fuck do you not know what OS you're on, the email client and the settings if your the admin?!!!
I honestly wonder how these IT guys skated their way in school to get where they are....
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