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Blah, blah, blah, introduction, blah, blah, blah. It's not like people are here to read those, so on to the (hopefully) good stuff:
Please... do your job.
Lady calls in, apparently she wants to buy an Office suite. Now, I ask her what she's looking for specifically, and try to direct her to our university's software distribution site. I'm part of the student help for the tech call support.
Her: "Oh, I'm already there."
Me: "So you see the page outlining all the different packages we offer?"
Her: "Yes, I'd like you to read them to me."
I'm sorry, what? You're at a page that essentially has a tick box showing what features are in each one, and you'd like me to go down the list for them all?
Me: "I'm sorry, you'd like me to list each one?"
Her: "Yes, I'd like to be able to compare the differences between each one."
Me:"So... you want me to go down the list and describe each one?" (You can't be serious. You're LOOKING at the page too.)
Annoyed, I make an attempt to please her by going down the list when she drops this gem...
Her: "I'm just trying to decide which to get. I'm in charge of budgeting for a computer lab so we don't want to spend more then we have to."
Me: "Okay, well this site is meant for individual licenses, if you're buying for a computer lab I think you need to speak to your admin."
I call in advance to warn her admin that she's coming to visit. He's delighted.
Turns out she's lazy, and expects everyone to snap to and do her work for her, and turns around and plays the victim the moment she doesn't get her way. The kicker is that her admin's ALREADY told her what to do with regards to buying lab licenses, apparently they have another site she should be using and she should know this!
What the...? You're supposed to be acting like adults!
Someone called in for a voicemail password reset, no big deal. I accidentally put in the wrong number into our software (transposed 2 digits) so I accidentally reset someone else's voicemail password. Whoops. Not to worry though, I try to give them a call and see if I can get in touch with them to let them know of the mistake and what the password was reset to (temporary, they get prompted to change it the next time they log in).
Rap music starts playing. And... is that swearing I hear? You recorded an inappropriate song on your voicemail? Another staff member had to call in to hear it for herself.
Me: "Did you just hear the word '$%^&' in there too?"
CW: "Yup."
If they weren't at home I was going to email them, but oh look - my sympathy's gone straight out the window. I was going to let them call in when they noticed they couldn't get into their VM but coworker couldn't resist mailing them to notify them of the mistake and to ream them for having a rude song as their voicemail. Seriously, you're in university residence, you should know better.
"DANGER, WILL ROBINSON!"
Someone calls in asking for help with... formatting their computer.
Her: "I'd like to know how to format my computer. I just got rid of a virus and I heard it's normal to do that afterwards."
Me: "Er, I've heard of reformatting if you have a virus that is difficult to get rid of or if it's done significant damage, but not if you've cleaned the virus and everything seems to be working well."
Her: "Well, I'd still like to know how to do it."
Me: "Okay, have you made sure to back up all your important files?"
Her: "Yes, I've copied them to a CD."
Me: "And do you have an XP install CD?"
Her: "Yes... I have the recovery cd."
Me: "The recovery CD? Are you sure it's the recovery CD and not the installation CD?"
Her: "Yes."
Me: "Um... you need the install CD, the recovery CD isn't an installer." (Although I think I heard you can make an install CD from a Windows recovery disk, but I've never done so. I've never heard of being able to do a format with just a recovery disk, I've always just done a full reinstall of Windows.)
Her: "Oh... are you sure I need it?"
Me: "When you reformat, you're wiping the hard drive. That includes the windows system files. Or did you have a separate hard drive/partition that you were just storing files on that you wanted to format?"
Her: "I'm not sure."
I eventually manage to get her to look at what hard drives are showing. C:, that's it. Okay, there's NO WAY I'm going to walk her through formatting when she doesn't know what exactly formatting does, let alone without an OS install CD. You can't just put "format c:" in the command prompt.
I eventually manage to satisfy her need to do something to the computer by walking her through a defrag and explaining what it is... I have a feeling she heard she should format her computer from a friend who didn't bother to explain what formatting a drive involves.
Please... do your job.
Lady calls in, apparently she wants to buy an Office suite. Now, I ask her what she's looking for specifically, and try to direct her to our university's software distribution site. I'm part of the student help for the tech call support.
Her: "Oh, I'm already there."
Me: "So you see the page outlining all the different packages we offer?"
Her: "Yes, I'd like you to read them to me."
I'm sorry, what? You're at a page that essentially has a tick box showing what features are in each one, and you'd like me to go down the list for them all?
Me: "I'm sorry, you'd like me to list each one?"
Her: "Yes, I'd like to be able to compare the differences between each one."
Me:"So... you want me to go down the list and describe each one?" (You can't be serious. You're LOOKING at the page too.)
Annoyed, I make an attempt to please her by going down the list when she drops this gem...
Her: "I'm just trying to decide which to get. I'm in charge of budgeting for a computer lab so we don't want to spend more then we have to."
Me: "Okay, well this site is meant for individual licenses, if you're buying for a computer lab I think you need to speak to your admin."
I call in advance to warn her admin that she's coming to visit. He's delighted.
Turns out she's lazy, and expects everyone to snap to and do her work for her, and turns around and plays the victim the moment she doesn't get her way. The kicker is that her admin's ALREADY told her what to do with regards to buying lab licenses, apparently they have another site she should be using and she should know this!
What the...? You're supposed to be acting like adults!
Someone called in for a voicemail password reset, no big deal. I accidentally put in the wrong number into our software (transposed 2 digits) so I accidentally reset someone else's voicemail password. Whoops. Not to worry though, I try to give them a call and see if I can get in touch with them to let them know of the mistake and what the password was reset to (temporary, they get prompted to change it the next time they log in).
Rap music starts playing. And... is that swearing I hear? You recorded an inappropriate song on your voicemail? Another staff member had to call in to hear it for herself.
Me: "Did you just hear the word '$%^&' in there too?"
CW: "Yup."
If they weren't at home I was going to email them, but oh look - my sympathy's gone straight out the window. I was going to let them call in when they noticed they couldn't get into their VM but coworker couldn't resist mailing them to notify them of the mistake and to ream them for having a rude song as their voicemail. Seriously, you're in university residence, you should know better.
"DANGER, WILL ROBINSON!"
Someone calls in asking for help with... formatting their computer.
Her: "I'd like to know how to format my computer. I just got rid of a virus and I heard it's normal to do that afterwards."
Me: "Er, I've heard of reformatting if you have a virus that is difficult to get rid of or if it's done significant damage, but not if you've cleaned the virus and everything seems to be working well."
Her: "Well, I'd still like to know how to do it."
Me: "Okay, have you made sure to back up all your important files?"
Her: "Yes, I've copied them to a CD."
Me: "And do you have an XP install CD?"
Her: "Yes... I have the recovery cd."
Me: "The recovery CD? Are you sure it's the recovery CD and not the installation CD?"
Her: "Yes."
Me: "Um... you need the install CD, the recovery CD isn't an installer." (Although I think I heard you can make an install CD from a Windows recovery disk, but I've never done so. I've never heard of being able to do a format with just a recovery disk, I've always just done a full reinstall of Windows.)
Her: "Oh... are you sure I need it?"
Me: "When you reformat, you're wiping the hard drive. That includes the windows system files. Or did you have a separate hard drive/partition that you were just storing files on that you wanted to format?"
Her: "I'm not sure."
I eventually manage to get her to look at what hard drives are showing. C:, that's it. Okay, there's NO WAY I'm going to walk her through formatting when she doesn't know what exactly formatting does, let alone without an OS install CD. You can't just put "format c:" in the command prompt.
I eventually manage to satisfy her need to do something to the computer by walking her through a defrag and explaining what it is... I have a feeling she heard she should format her computer from a friend who didn't bother to explain what formatting a drive involves.
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