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We had a guy come into the store and demand that we return his computer since it was taking so long to fix.
Ok, we get that quite a lot actually. We just trot out the computer, charge him the bench fee and send them on their way.
Except we can't find it. We can't find the computer, we can't find the paperwork...nothing. It's as if this computer never existed in the first place. To make matters worse the person that the guy claimed to have talked to and took the work order doesn't recognize him at all.
Now we look like professional [censored]-ups now don't we. Customer gets pissy and calls the cops. Enter our city's finest into the fray. Customer files complaint, cops look at us like we're in a heap of trouble. We go back and forth with the cops, with the customer when a breakthrough occurs. The customer gets frustrated and goes out to his car and brings in the paperwork on the computer.
The cop looks at it and starts rubbing his temples. Turning to the customer he informs him that he will not file charges against us since...
...wait for it...
...The paperwork is for the computer shop on the other side of town. The names aren't even similar. One has Compu-something and the other is [Name]'s Computer's.
At that point we ask the policeman to escort the customer out of our store since we will no longer deal with him. As he was escorted out he was screaming that he was never bring his computer here ever again (as if he had done so in the first place?) and that he was going to sue us. To which I stopped the police long enough to hand the customer a business card from our lawyer and said to contact him if/when he was going to sue, and let the cops send him on his way.
I can see calling the wrong number, but walking into the wrong store? What was that guy smoking?
M
Ok, we get that quite a lot actually. We just trot out the computer, charge him the bench fee and send them on their way.
Except we can't find it. We can't find the computer, we can't find the paperwork...nothing. It's as if this computer never existed in the first place. To make matters worse the person that the guy claimed to have talked to and took the work order doesn't recognize him at all.
Now we look like professional [censored]-ups now don't we. Customer gets pissy and calls the cops. Enter our city's finest into the fray. Customer files complaint, cops look at us like we're in a heap of trouble. We go back and forth with the cops, with the customer when a breakthrough occurs. The customer gets frustrated and goes out to his car and brings in the paperwork on the computer.
The cop looks at it and starts rubbing his temples. Turning to the customer he informs him that he will not file charges against us since...
...wait for it...
...The paperwork is for the computer shop on the other side of town. The names aren't even similar. One has Compu-something and the other is [Name]'s Computer's.
At that point we ask the policeman to escort the customer out of our store since we will no longer deal with him. As he was escorted out he was screaming that he was never bring his computer here ever again (as if he had done so in the first place?) and that he was going to sue us. To which I stopped the police long enough to hand the customer a business card from our lawyer and said to contact him if/when he was going to sue, and let the cops send him on his way.
I can see calling the wrong number, but walking into the wrong store? What was that guy smoking?
M
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