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Here is a quick one....
Woman calls in with an issue on an HP all-in-one machine. She has a service plan, and service plans on printers have always been and are still carry in, meaning you bring them to the store for diagnosis and repair. This printer was only 1 day old, BTW.
SC: I'm trouble with my new printer. I have installed 2 yellow cartridges and it says no yellow ink tank detected.
Me: I'm very sorry sorry you're having this issue. Seems like the printer's cartridge sensor is defective. All you need to do is bring it back to the store and have them swap it out for another one.
SC: Can't you troubleshoot this?
Me: This issue is not troubleshootable, ma'am. This is a mechanical issue with the printer that although rare, does happen. As was said before, bring it back to the store so they can swap it out.
SC: So there's nothing you can do for me?
Me: Unfortunately there is nothing that can be done for this over the phone.
SC: ....
Me: Is there anything else I can do you for you today?
SC: No and I just want to let you know this is very inconvenient!
She hung up right when I was saying my closing lines. Seriously, the printer is one day old and is a bum unit. Just bring it back!
Woman calls in with an issue on an HP all-in-one machine. She has a service plan, and service plans on printers have always been and are still carry in, meaning you bring them to the store for diagnosis and repair. This printer was only 1 day old, BTW.
SC: I'm trouble with my new printer. I have installed 2 yellow cartridges and it says no yellow ink tank detected.
Me: I'm very sorry sorry you're having this issue. Seems like the printer's cartridge sensor is defective. All you need to do is bring it back to the store and have them swap it out for another one.
SC: Can't you troubleshoot this?
Me: This issue is not troubleshootable, ma'am. This is a mechanical issue with the printer that although rare, does happen. As was said before, bring it back to the store so they can swap it out.
SC: So there's nothing you can do for me?
Me: Unfortunately there is nothing that can be done for this over the phone.
SC: ....
Me: Is there anything else I can do you for you today?
SC: No and I just want to let you know this is very inconvenient!
She hung up right when I was saying my closing lines. Seriously, the printer is one day old and is a bum unit. Just bring it back!
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