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You Give an Inch, They Want a Yard (somewhat long, ranty and language)
Now I work in the Tier 1 division for this ISP and this call was worthy of a strong drink. Just the one time you try and be nice, they run over you. Fuckers.
Anyway, I got the call from hell where the SC's (husband and wife) tag-teamed and both of them were beyond computer illiterate! So, the first thing they asked me was to change their homepage in IE (Internet Explorer) from Google.com to Yahoo.com, ok, no big. While doing that, I had to explain to them that Google is NOT an ISP, but that it's a search engine. Then after that, they ask how to log into Facebook, so just to throw 'em a bone and be nice I told them just to enter in their email address that they setup for their Facebook profile and the password, thinking that after that the call would end after that (especially since that was outside of my scope of support). Boy was I wrong. Next thing I know I hear them in the background bickering about which password to use and such and then they asked me how to retrieve the password, sign up for Facebook, and what it means when you get the error message that there's an existing account with the same information. Shit, shit shit shit shit!!! So I told them that they would have to contact Facebook for that since what they were asking was outside of my department's scope of support boundaries. That didn't fly, so the only thing I found for them to contact Facebook was via email. I told her to email Facebook at support@facebook.com or to click on the help link. Oh no...she and hubby kept barraging me with all sorts of questions on the same fucking thing even though I told them for the umpteenth motherfucking time to contact Facebook!
What was worse was that they said that they didn't know how to email Facebook. So I wasted well over 15 minutes of my time and life and brain power for these morons who wanted somebody to hold their hand and babysit them on their computer they're too stupid to even know how to use and to get them off my freaking line to contact Facebook!!! GAAAAAAAAAAAAAAAAAH!!!!! 
Anyway, I got the call from hell where the SC's (husband and wife) tag-teamed and both of them were beyond computer illiterate! So, the first thing they asked me was to change their homepage in IE (Internet Explorer) from Google.com to Yahoo.com, ok, no big. While doing that, I had to explain to them that Google is NOT an ISP, but that it's a search engine. Then after that, they ask how to log into Facebook, so just to throw 'em a bone and be nice I told them just to enter in their email address that they setup for their Facebook profile and the password, thinking that after that the call would end after that (especially since that was outside of my scope of support). Boy was I wrong. Next thing I know I hear them in the background bickering about which password to use and such and then they asked me how to retrieve the password, sign up for Facebook, and what it means when you get the error message that there's an existing account with the same information. Shit, shit shit shit shit!!! So I told them that they would have to contact Facebook for that since what they were asking was outside of my department's scope of support boundaries. That didn't fly, so the only thing I found for them to contact Facebook was via email. I told her to email Facebook at support@facebook.com or to click on the help link. Oh no...she and hubby kept barraging me with all sorts of questions on the same fucking thing even though I told them for the umpteenth motherfucking time to contact Facebook!
What was worse was that they said that they didn't know how to email Facebook. So I wasted well over 15 minutes of my time and life and brain power for these morons who wanted somebody to hold their hand and babysit them on their computer they're too stupid to even know how to use and to get them off my freaking line to contact Facebook!!! GAAAAAAAAAAAAAAAAAH!!!!!
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