The secret about being a good tech..

[draggar]

No, it's not knowledge or what you know. Its not being able to fix all the problems quickly and getting them out of your room.

It's listening to the user, being personal & friendly with them, speaking in their language, and knowing WHERE to get the answers when you don't know them.

Mind you, this is about how to be a good tech in the eyes of the users, not management / corporate.

[Blade_Raver]

At Charter Communications, they think a good tech is the one that can sell at least 3 things a day, regardless of what they fix.

[crashhelmet]

At Charter Communications, they think a good tech is the one that can sell at least 3 things a day, regardless of what they fix.

We used to have that problem here where I work. Thankfully the push just kinda faded. I think management found some other shiny thing to look at.

CH

[Skeksin]

knowing WHERE to get the answers when you don't know them.

The google is strong with me.

[Calud]

Uh, yeah, because Techs are awesome at selling stuff...

I don't get why management can't mind it's own business for once instead of doing stupid things.

[sld72382]

The google is strong with me.

Sadly, a lot of techs at my center would rather run a bullshit scan to get customers off the phone, then spend 5 minutes of research.