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Yes, this is what I want to see in my ticket bucket first thing Monday morning.
First issue - client has a BSOD.
What did Teir I do?
Wow, talk about advanced support! I'm glad I lost several people in my area so this person could keep a job.
Oh, but it gets better, a ticket comes in with a keyboard issue, what did Tier I put in the notes?
So by "desktop support" we support the actual desks, too? Well, we do have desk in the title...
Of course, there is another one - space bar isn't working on a keyboard and they recommended that the use try "slamming" on it.
First issue - client has a BSOD.
What did Teir I do?
8/8/2009 2:33:00 PM – (Name removed to protect the stupid)
Troubleshooting performed: Restarted Several times
Troubleshooting performed: Restarted Several times
Oh, but it gets better, a ticket comes in with a keyboard issue, what did Tier I put in the notes?
Description: the tray that the keyboard sits on is stuck
Of course, there is another one - space bar isn't working on a keyboard and they recommended that the use try "slamming" on it.
This stupidity is everywhere, including our DC. If the word "bread" in in the product name it HAS to be bakery, if fruit in in the product name it HAS to be produce (yes it was canned fruit that they sent on a reefer with the perishable produce load, how they did that when the dry stuff cane from DC A and perishable from DC B in that case I have no clue
)
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