When something else breaks, what do you do?

[draggar]

Do you:

1) Open a new ticket with relevant information about the new issue

2) Re-open / escalate the old ticket claiming the tech never fixed the issue, thus also flagging the supervisor chain claiming that I don't do my job.

[Broomjockey]

well, if it was related to the old thing, I'd go with b. But since you said "something else," that doesn't sound very related, so I'd have to be a moron to reopen the old ticket, since it doesn't have anything to do with the new issue, so I'm going with a!

[Catianna]

I would go with A although, honestly, that just makes sense and we all know that we would not be here if everything that happened in our world made sense right?

[Irving Patrick Freleigh]

C). Call up Draggar and scream at him "My compy-yooter's busted fixitfixitfixitfixitfixitfixitfixitFIXIT!"

[Soulstealer]

C). Call up Draggar and scream at him "My compy-yooter's busted fixitfixitfixitfixitfixitfixitfixitFIXIT!"

Irv, I'm going to have to ask you to move a bit to your right.

[mattm04]

Well, logically I would say 1, but in realty I would say wait a week, get really mad then reopen the ticket with a rant.

[draggar]

I just had someone escalate an issue that was being handled by an external team - the ticket is 3 months old. So much for my time per ticket.

[Bandit]

Do you:

1) Open a new ticket with relevant information about the new issue

2) Re-open / escalate the old ticket claiming the tech never fixed the issue, thus also flagging the supervisor chain claiming that I don't do my job.

3) Let the problem fester and get worse for months, THEN do 2), complete with an e-mailed rant about how long it's been and how shitty the service you provide is to everyone up your management food chain....


BTDT

B