All right I work fork for a certain web site support for a particular network which involves so very very basic technical support as a result we get a lot of very basic questions. Of course this makes for a lot of dumb questions in large bulk but nothing could prepare me for this.
It was a fairly standard call, some guy forgot his member name and password, nothing unusual. But when I requested him to log in I got more then I expect.
Me: Please click on the <log in tab> and wait for the box to pop up once you do there will be a place to enter your member name there.
C: <says nothing for a long period of time but I here a faint tapping noise in the background.>
Me: Sir? Is everything working all right?
C: It's not doing anything. <Hear faster tapping...>
Now at this point I couldn't figure out what the heck he was doing. Suddenly, I felt compelled to ask...
Me: Sir? Are you tapping your monitor?
C: Yea, you mean this isn't like my cell phone? And here I thought my screen was broken.
Me: Sir, use the mouse... please...
No one could possible be that ignorant, please not let it be so, my poor brain can't take it.
It was a fairly standard call, some guy forgot his member name and password, nothing unusual. But when I requested him to log in I got more then I expect.
Me: Please click on the <log in tab> and wait for the box to pop up once you do there will be a place to enter your member name there.
C: <says nothing for a long period of time but I here a faint tapping noise in the background.>
Me: Sir? Is everything working all right?
C: It's not doing anything. <Hear faster tapping...>
Now at this point I couldn't figure out what the heck he was doing. Suddenly, I felt compelled to ask...
Me: Sir? Are you tapping your monitor?
C: Yea, you mean this isn't like my cell phone? And here I thought my screen was broken.
Me: Sir, use the mouse... please...
No one could possible be that ignorant, please not let it be so, my poor brain can't take it.
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