Quoth sld72382
View Post
Yes, I will agree that the power supply is weak for the type of CPU. But how is most salespeople supposed to know that and for that matter most consumers? This customer thought this computer would meet his needs when he looked at the spec tag.
To me, the store is not at fault really for selling a computer with a weak power supply. If the store decided to make a house brand computer I would say OK but Gateway was the one that made the computer, not the store.
To me, the store is not at fault really for selling a computer with a weak power supply. If the store decided to make a house brand computer I would say OK but Gateway was the one that made the computer, not the store.
That's enshrined in law in Australia - if it's not fit for the purpose for which it is sold, the shop must make appropriate restitution. The shop may themselves turn to the manufacturer for assistance with that restitution, but it's the shop's responsibility to do that, not the customer's.
And I agree with Broomjockey and Pedersen: if we computer geeks as an industry make a habit of selling product which is not fit for purpose, and blaming the customer for it, we're shooting ourselves in the foot.
Comment