Tweet
Alright, so this isn't about sucky customers, but sucky customer service from our cable company.
So here's the deal, we've recently got this pretty nice HD tv, and so, in order to make good use of that feature my dad (Yes I live with my parents. I'm 18 and dealing with moderate depression so please don't think I'm a lazy bum, now back to the story) subscribes to a package of HD channels. It's got some amazing quality, and the picture is crystal clear. Seriously, watching movies is awesome....
except for when it stops working right. The picture would get blocky and unrecognizable, sound would stop, and we'd miss a few seconds to a few minutes of whatever we're watching. No biggie. Until it had been going on for 3 months or so and FINALLY, after calling every week to see if there was something we could do, or if someone could come check it out, we finally get someone who comes to check it out.
BTW, it wasn't always getting blocky, but it would always get blocky in the evening and at night, so of course when the tech comes, it doesn't get blocky while he's there. Checks our cable box, it's receiving a signal so it's not that. But just to be sure he resets it and leaves.
It doesn't stop. A few weeks later we get another tech to come out. This one replaces the cable box with a different one. No go. A couple weeks after that another tech, another new box. Still, nothing changes.
Throughout all this me and my dad make speculations as to what the problem could be. Something on their end? Weak signal? Who knows? Now my dad is really polite when talking with all the people he ended up talking to, but after so long the frustration is starting to build. He decides that if they can't fix it, since we can't watch it half the time, we aren't paying for it. Cancels the subscription, it's still blocky, but at least we aren't paying for something we aren't getting.
1 week later, as I'm driving to work I see a mediacom truck with one of those lifts working on a telephone pole at the top of our street, and another down at the end of the street. Didn't think much of it, other things on my mind at the time. Get back from work hours later. Lo and behold! It's not blocky anymore!!!
Apparently it took them months of calling and having three techs come out to realize that it wasn't something on our end of things that we could do anything about. So, finally they go and test the hookup on the telephone pole, realize the signal, while it's getting to us just fine, is very weak. When they tested the signal on our cable box they just tested if it was receiving a steady signal. It was, it just didn't test how strong the signal was. They put something in to boost it, and now it works.
All this ended two weeks ago. My dad and I aren't too impressed with the critical thinking skills or common sense of the folks at mediacom now.
So here's the deal, we've recently got this pretty nice HD tv, and so, in order to make good use of that feature my dad (Yes I live with my parents. I'm 18 and dealing with moderate depression so please don't think I'm a lazy bum, now back to the story) subscribes to a package of HD channels. It's got some amazing quality, and the picture is crystal clear. Seriously, watching movies is awesome....
except for when it stops working right. The picture would get blocky and unrecognizable, sound would stop, and we'd miss a few seconds to a few minutes of whatever we're watching. No biggie. Until it had been going on for 3 months or so and FINALLY, after calling every week to see if there was something we could do, or if someone could come check it out, we finally get someone who comes to check it out.
BTW, it wasn't always getting blocky, but it would always get blocky in the evening and at night, so of course when the tech comes, it doesn't get blocky while he's there. Checks our cable box, it's receiving a signal so it's not that. But just to be sure he resets it and leaves.
It doesn't stop. A few weeks later we get another tech to come out. This one replaces the cable box with a different one. No go. A couple weeks after that another tech, another new box. Still, nothing changes.
Throughout all this me and my dad make speculations as to what the problem could be. Something on their end? Weak signal? Who knows? Now my dad is really polite when talking with all the people he ended up talking to, but after so long the frustration is starting to build. He decides that if they can't fix it, since we can't watch it half the time, we aren't paying for it. Cancels the subscription, it's still blocky, but at least we aren't paying for something we aren't getting.
1 week later, as I'm driving to work I see a mediacom truck with one of those lifts working on a telephone pole at the top of our street, and another down at the end of the street. Didn't think much of it, other things on my mind at the time. Get back from work hours later. Lo and behold! It's not blocky anymore!!!
Apparently it took them months of calling and having three techs come out to realize that it wasn't something on our end of things that we could do anything about. So, finally they go and test the hookup on the telephone pole, realize the signal, while it's getting to us just fine, is very weak. When they tested the signal on our cable box they just tested if it was receiving a steady signal. It was, it just didn't test how strong the signal was. They put something in to boost it, and now it works.
All this ended two weeks ago. My dad and I aren't too impressed with the critical thinking skills or common sense of the folks at mediacom now.
Comment