stupid customer

[Getpowned]

regualer average computer genius calling about his internet serivce

me: thank you for calling blah blah blah

sc: your modem made my computer crash

me: i do apologize for that inconvinience but are equipment is not linked directly to the computer to make the cpu crash

sc: im an IT from a high company and i would know weather or not its you'z guy'zes fault my computer broke

megot his account info checked his modem and verified his modem was online) whats seems to be going on in your computer at this time?

sc: i was on the internet surfing when i went to your sight and my screen went dark and i was suddenly not able to turn my computer back on.

(really raise your hand if your iq is over 5 and if you know what the problem is already)

me: is your computer plugged in

sc: i never touched the wires

me: could you please check for me

sc:YOU WERE RIGHT! the surge protecter switch was off i must have stepped on it. what ever BYE!

learn common sense people before you call your internet provider GOD!!!!!!

[Blade_Raver]

Heh, that customer:

A) Got his IT certifications from the back of a cereal box.
B) Got his college degree from the back of a cereal box.
C) Knew someone dumb enough to make him a part of a company's IT department.
D) (If A and B don't apply) Lacks education and common sense.

His ignorance, arrogance and stupidity is enough to make me fume with rage.

I hope you find a better job soon buddy.

[DGoddessChardonnay]

Frankly, I'd think one could get a better quality of IT certification out of a box of Cracker Jacks.

Ugh. You have my sympathies and have a glass of wine on me.

*sending virtual bottle of Merlot*

[Midorikawa]

Heh, that customer:

A) Got his IT certifications from the back of a cereal box.
B) Got his college degree from the back of a cereal box.
C) Knew someone dumb enough to make him a part of a company's IT department.
D) (If A and B don't apply) Lacks education and common sense.

His ignorance, arrogance and stupidity is enough to make me fume with rage.

I hope you find a better job soon buddy.

or E) is a big fat liar. I catch people in that all the time working for a web hosting company. I usually just call them on it and instead of dumbing things down talk as if I'm talking to an admin. Usually they stammer and sputter a bit before explaining that they were saying that to get us to help them faster. >:-D

Generally, customers who escalate to L3 generally find out how bad of an idea it is. we're basically above reproach and can say and do things any L1/L2 can't. It makes things fun. :-D

[otakuneko]

Generally, customers who escalate to L3 generally find out how bad of an idea it is. we're basically above reproach and can say and do things any L1/L2 can't. It makes things fun. :-D

I wanna work for your company.

[Midorikawa]

I wanna work for your company.

Well, obviously, I can't abuse the customer outright, but if they're being stupid I *CAN* put them in their place. :-D I had a coworker (another L3) tell a customer "Look, either you can get off my phone and let me get your site back online, or keep me here and it'll take longer to resume service." after being grilled about why her site's down for hardware failure for about 15 minutes. She got off the phone fast. :-D

[draggar]

or E) is a big fat liar. I catch people in that all the time working for a web hosting company. I usually just call them on it and instead of dumbing things down talk as if I'm talking to an admin. Usually they stammer and sputter a bit before explaining that they were saying that to get us to help them faster. >:-D

Yep. You can easily tell who knows IT and who doesn't within 5 seconds of them opening their mouth.