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So, my CW that sits closest to my desk is having trouble with the reporting in <software>. Reports that she has to use every day to do her job.
While I'm Tier 1/Tier 2 help desk, I'm not software support. Once your PC runs and the software is installed, issues go to the <software vendor/support>.
Short convo:
CW: AARGH! Every time I try to run my report <software> crashes!\
Me: Did you try rebooting your PC?
CW: Twice, but it didn't help.
Me: Okay, well, not much I can do for you since I'm not that familiar with <software> beyond the installation and initial setup. You should probably call <software vendor/support> and let them know. They'll probably have a fix. Otherwise, I can uninstall and reinstall the software for you to see if that resolves it.
CW: No, I don't want to bother <software vendor/support>.
Me:
You don't want to bother them to fix your problem?
CW: No, but I don't want to bother you either. I'll just wait and see if it fixes itself tomorrow.
Me: Oookay. Good luck with that.
So, you have a problem and you know who can help resolve it, but you don't want to bother them? Guess she's on her own now because I have no sympathy for her at this point.
While I'm Tier 1/Tier 2 help desk, I'm not software support. Once your PC runs and the software is installed, issues go to the <software vendor/support>.
Short convo:
CW: AARGH! Every time I try to run my report <software> crashes!\
Me: Did you try rebooting your PC?
CW: Twice, but it didn't help.
Me: Okay, well, not much I can do for you since I'm not that familiar with <software> beyond the installation and initial setup. You should probably call <software vendor/support> and let them know. They'll probably have a fix. Otherwise, I can uninstall and reinstall the software for you to see if that resolves it.
CW: No, I don't want to bother <software vendor/support>.
Me:
You don't want to bother them to fix your problem?CW: No, but I don't want to bother you either. I'll just wait and see if it fixes itself tomorrow.
Me: Oookay. Good luck with that.
So, you have a problem and you know who can help resolve it, but you don't want to bother them? Guess she's on her own now because I have no sympathy for her at this point.
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