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Sorry, but maybe I can refer you to the domestic dispute line?
Oh man. I had this gem of a call last week, and I'm still chuckling over it. I do tech support for the website of the company I work at. The website basically provides customers with an entry to an online sweepstakes. The key word here is "website". Clearly this customer chose to ignore that basic fact. Anyway...
ME: Wishing that I was courageous enough to sass this crazy lady, but too timid and polite to actually do so
SC: Insanity. Plain and simple.
ME: Hi this is "petite", how may I help you today?
SC: (Whispering) You sent me an email that had a link for your website, but the link won't work, so I can't get on your website. Oh, and I'm doing this on my mobile phone.
ME: Oh, okay, well unfortunately our promotional emails and websites aren't fully compatible on mobile devices. You could try just going directly to the website address on your mobile device, but there is no guarantee that will work either. We really only advise accessing our sites on a personal computer.
SC: Well, I can't do that.
ME: Okay, wellll, unfortunately that would be the only way to access it ma'am, I do apologize.
SC: So, you just don't want to help me then?
ME: No, that's not it, you see...
SC: (Interrupting) Ohhh, so you're just cutting me out because I can't use a computer? That's descrimination!
ME: No ma'am, however, this is an ONLINE sweepstakes, and certain parts of the entry process require a computer to be completed properly. If you really want to enter, is there any way you could access a computer?
SC: (Whispers even quieter) Oh wait, he's coming! Can you call me back right away?
ME: Um, no, YOU can call US though... would you like our direct number?
---Silence---
ME: Okaaaay, so, would you like our direct number?
SC: *mumbles*
ME: Alright, well in any case, I would suggest using a personal computer if possible. Anything else I can help you with?
SC: (Angrily whispering) I CAN'T use a computer because my husband is a f*cking a**hole and he's the administrator on our computer! And he set the password so I can't get on!
ME: Okay, unfortunately that's not something I can assist you with...
SC: Oh, NOW I get it. You just don't want to give out the money that this contest is offering because you're a big SCAM! And you won't help me because you want to keep all the money!
ME: Ma'am I didn't say anything like that, unfortunately there is just not anything I can do about your problem, that's something you'd have to talk with your husband about.
SC: No, no, I get it, you're a scam. Thanks for NOTHING! *click*
ME: :-O
ME: Wishing that I was courageous enough to sass this crazy lady, but too timid and polite to actually do so
SC: Insanity. Plain and simple.
ME: Hi this is "petite", how may I help you today?
SC: (Whispering) You sent me an email that had a link for your website, but the link won't work, so I can't get on your website. Oh, and I'm doing this on my mobile phone.
ME: Oh, okay, well unfortunately our promotional emails and websites aren't fully compatible on mobile devices. You could try just going directly to the website address on your mobile device, but there is no guarantee that will work either. We really only advise accessing our sites on a personal computer.
SC: Well, I can't do that.
ME: Okay, wellll, unfortunately that would be the only way to access it ma'am, I do apologize.
SC: So, you just don't want to help me then?
ME: No, that's not it, you see...
SC: (Interrupting) Ohhh, so you're just cutting me out because I can't use a computer? That's descrimination!
ME: No ma'am, however, this is an ONLINE sweepstakes, and certain parts of the entry process require a computer to be completed properly. If you really want to enter, is there any way you could access a computer?
SC: (Whispers even quieter) Oh wait, he's coming! Can you call me back right away?
ME: Um, no, YOU can call US though... would you like our direct number?
---Silence---
ME: Okaaaay, so, would you like our direct number?
SC: *mumbles*
ME: Alright, well in any case, I would suggest using a personal computer if possible. Anything else I can help you with?
SC: (Angrily whispering) I CAN'T use a computer because my husband is a f*cking a**hole and he's the administrator on our computer! And he set the password so I can't get on!
ME: Okay, unfortunately that's not something I can assist you with...
SC: Oh, NOW I get it. You just don't want to give out the money that this contest is offering because you're a big SCAM! And you won't help me because you want to keep all the money!
ME: Ma'am I didn't say anything like that, unfortunately there is just not anything I can do about your problem, that's something you'd have to talk with your husband about.
SC: No, no, I get it, you're a scam. Thanks for NOTHING! *click*
ME: :-O
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