Tech/customer support rules

[Midorikawa]

Needless to say, after being called an "idiot" one too many times, I got pissed, and left him to his own devices That is, "if you're so smart, you can fix your own damn computer."

if only I could have done that and gotten away with it, however, I was usually able to get away with "Then what do you want me to do, if all you're doing is countermanding everything I say?", or my all time favorite, bury them in knowledge until they don't know which way is up. Once I hear the faint "PHFLZZZZLE" on the other end of the line signalling a brain fry, then we can continue troubleshooting. :-P