Your Web Host != Microsoft

[that_chick_in_I.T.]

Let me make this clearer, dear customer

Microsoft <-------------------------------> Us
Them <-------------------------------> Us

Note how we are not them. We do not support their products. I don't care how damn mad you get, we are still not going to support their products. Note how they are the ones that make money off their products. If you don't like their tech support, that is not our problem.

[nekoro]

!!!!! *hugs*

I can't count the number of people I've had to tell I'm sorry, but I can't help you. Microsoft can.

But it was your products are causing the problem!
We already removed them. Trust me, they're not.

But I've already been on the phone for over an hour!
And I've been on the phone for 4. Dealing with you.

But it costs *insert random amount of money here* and you're free.
Yup. You get what you pay for.

[Geek King]

!!!!! *hugs*

I can't count the number of people I've had to tell I'm sorry, but I can't help you. Microsoft can.

But it was your products are causing the problem!
We already removed them. Trust me, they're not.

But I've already been on the phone for over an hour!
And I've been on the phone for 4. Dealing with you.

But it costs *insert random amount of money here* and you're free.
Yup. You get what you pay for.

This, dear friends, is why there are so many forums where Tech Support people get together and brain storm. All for free, and usually you can find a solution to your issue by posting or browsing past discussions. Just make sure to have good backups.

[sld72382]

About 70% of the PCs I get support calls on are Dells and HPs. Why? Because nobody can understand what they are saying.

[anode_probe]

Try being in Mac tech support and getting a call on an HP! I had a beastly woman yell at me for 25 minutes (I am in the upper tiers of tech support so I have to listen to this crap) because we didn't support our competitors products. Before I could rephrase this proposition to make the woman see what a complete knob she was being, she advised me politely (insert sarcastic tone here) that she would no longer be buying these products and hung up.

No closure for me