Last month a couple bought a computer that they had set up by us, the technicians. We put on Norton Internet Security, Webroot Spysweeper, things like that. I offered them Microsoft Office but they did not take it, as they argued over how much money was being spent on this little tiny HP Slimline.
So a few days later I am working on some sort of virus removal when one of my co worker's interrupts me. "Phone call on the back landline," he said. Disgruntled, I shifted my way past customers to the back phone and picked up... "Thank you for calling Firedog this is Pezzle speaking how can I help you?"
"YOU DIDN'T PUT WINDOWS ON MY COMPUTER!!!" she shrieked. I was perplexed. I was sure every computer I pre-installed had windows on it. After some banter I identified who it was. I asked her what she saw when the computer came on.
"A bar at the bottom and some screen but no windows! I don't see Windows!!" I was very confused. I asked her why she thought windows wasn't on her computer. She replied that she did not see an icon on her desktop for windows and she wanted to use windows RIGHT NOW.
... This argument of what windows was went on for quite some time.
I finally convinced her that Office and Windows were two separate things. Took me an hour.
So a few days later I am working on some sort of virus removal when one of my co worker's interrupts me. "Phone call on the back landline," he said. Disgruntled, I shifted my way past customers to the back phone and picked up... "Thank you for calling Firedog this is Pezzle speaking how can I help you?"
"YOU DIDN'T PUT WINDOWS ON MY COMPUTER!!!" she shrieked. I was perplexed. I was sure every computer I pre-installed had windows on it. After some banter I identified who it was. I asked her what she saw when the computer came on.
"A bar at the bottom and some screen but no windows! I don't see Windows!!" I was very confused. I asked her why she thought windows wasn't on her computer. She replied that she did not see an icon on her desktop for windows and she wanted to use windows RIGHT NOW.
... This argument of what windows was went on for quite some time.
I finally convinced her that Office and Windows were two separate things. Took me an hour.
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