Was rummaging through the email queue and found this one. I let another person answer it because I didn't want to tell them how i really felt. Basically, it was a customer who wanted to know how to get data off a dead external hard drive. Drive manufacturer omitted - I'll call them "drive mfr."
Email:
"Hello, I'm writing you in hopes you could help me (or guide me to the right place) on how to get data off our external hard drive that crashed. It was working only half the time - sometimes it would work but other times it would either refuse to be accessed or it would freeze the system. My husband looked in the manual and it said in order to call (drive mfr) he needed the serial number. So he picked the hard drive up while it was running and turned it upside down to get the serial number. Now the drive makes a funny noise and can't be accessed at all. I'm blaming my husband for braking the drive, my husband insists that it was on it's way out anyway. The (drive mfr) is no help, even though the drive is less than a year old they are refusing to replace it citing "misuse and abuse" and quite frankly treated my husband like an idiot, after all nowhere does it say not to touch the drive while it's running! So now (drive mfr) lost a customer. But going forward, I want to know how can get the data off the drive. Do I bring it in or...."
The rest of the email was asking routine things like data recovery prices, etc. What got me was how nonchalant she acted towards her husband destroying the drive and getting mad at the drive manufacturer.
Email:
"Hello, I'm writing you in hopes you could help me (or guide me to the right place) on how to get data off our external hard drive that crashed. It was working only half the time - sometimes it would work but other times it would either refuse to be accessed or it would freeze the system. My husband looked in the manual and it said in order to call (drive mfr) he needed the serial number. So he picked the hard drive up while it was running and turned it upside down to get the serial number. Now the drive makes a funny noise and can't be accessed at all. I'm blaming my husband for braking the drive, my husband insists that it was on it's way out anyway. The (drive mfr) is no help, even though the drive is less than a year old they are refusing to replace it citing "misuse and abuse" and quite frankly treated my husband like an idiot, after all nowhere does it say not to touch the drive while it's running! So now (drive mfr) lost a customer. But going forward, I want to know how can get the data off the drive. Do I bring it in or...."
The rest of the email was asking routine things like data recovery prices, etc. What got me was how nonchalant she acted towards her husband destroying the drive and getting mad at the drive manufacturer.
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