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I moved into a new place about 2 years ago. I game and file share, so I pay for relatively expensive internet service through the main provider in my city. Everything is set up fine with it, even before I move in. Works great.
About 6 months later, I get a knock on my door, and it's someone from the cable company. Weird. He introduces himself, I check his ID, and he asks to be let into the basement of my apartment building (where all the hook ups for everything is), that he just has some general maintenance to do. I'm a little weirded out, but I let him downstairs.
About 20 minutes later, my internet goes out. Fun fun. I play with my connection, modem, power cycle, etc etc, and determine it's not my side, the guy had to have done something to ruin my perfect internet service.
So I call. Get dumped into an automatic thing that checks for outages in my area, tells me how to reset my modem, check cables, etc etc etc. I get angry, and start spamming 0 to get a real person, cause once again, I know the dude had to have messed something up.
Finally get a real person, and they start to go through the stupid "Is the light on, on the little black box..." Jesus. Yes. I get her to stop talking, and listen to me- "This guy was here about 30 minutes ago, I let him into the basement, and my internet went out shortly before he left."
She puts me on hold for a couple minutes, and comes back to tell me: "We turned off the service to your apartment because you were illegally using our service. We could have you arrested for this, but will not this time. If you would like to purchase a plan with us, I can transfer you to someone that can help."
I understandably get snippy with her, give her my account number (again!). She puts me on hold again.
Comes back on the line. "I apologize, this was done in error, someone had been reported as stealing service and the technician disconnected the wrong line. We can have someone there to restore service to you on Thursday (3 days later)."
Why the hell they couldn't send the idiot that couldn't read numbers correctly back to fix it, I don't know. I was getting a head ache, so I just demanded a credit to my account, (got it, a whole month!) and they came to fix it on Thursday. Thankfully I haven't had to call for a service problem since!
About 6 months later, I get a knock on my door, and it's someone from the cable company. Weird. He introduces himself, I check his ID, and he asks to be let into the basement of my apartment building (where all the hook ups for everything is), that he just has some general maintenance to do. I'm a little weirded out, but I let him downstairs.
About 20 minutes later, my internet goes out. Fun fun. I play with my connection, modem, power cycle, etc etc, and determine it's not my side, the guy had to have done something to ruin my perfect internet service.
So I call. Get dumped into an automatic thing that checks for outages in my area, tells me how to reset my modem, check cables, etc etc etc. I get angry, and start spamming 0 to get a real person, cause once again, I know the dude had to have messed something up.
Finally get a real person, and they start to go through the stupid "Is the light on, on the little black box..." Jesus. Yes. I get her to stop talking, and listen to me- "This guy was here about 30 minutes ago, I let him into the basement, and my internet went out shortly before he left."
She puts me on hold for a couple minutes, and comes back to tell me: "We turned off the service to your apartment because you were illegally using our service. We could have you arrested for this, but will not this time. If you would like to purchase a plan with us, I can transfer you to someone that can help."
I understandably get snippy with her, give her my account number (again!). She puts me on hold again.
Comes back on the line. "I apologize, this was done in error, someone had been reported as stealing service and the technician disconnected the wrong line. We can have someone there to restore service to you on Thursday (3 days later)."
Why the hell they couldn't send the idiot that couldn't read numbers correctly back to fix it, I don't know. I was getting a head ache, so I just demanded a credit to my account, (got it, a whole month!) and they came to fix it on Thursday. Thankfully I haven't had to call for a service problem since!
I AM the evil bastard!
Eric the Grey
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