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One of the managers at a local office is an technological idiot who thinks she knows far more than she does. Here's a list of things she's done over the past 3 weeks.
-Told me to "just reimage it to fix it" for a slow computer. I asked her several times if there were any important files she wanted to pull off first, and of course she said no. Being in a bad mood (because I had to deal with her) and impatient, I reimaged it instead of trying to troubleshoot it. I bring it back and she says "Oh good, I missed that computer. I really need some of the files on it." It took her 20 minutes to accept that all of the files were permanently gone.
-Computer (just used for email) with a 150 GB hard drive has a full hard drive and she keeps getting error messages. "It has a virus!" she complains. My boss gives her a flash drive to pull off important files and tells her how to delete extra files. She claims she's done that, then calls me a week later. "We still have the virus! The hard drive is still full!" Turns out it was an employee downloading music (still not sure how since most stuff is blocked by IT). "No, that can't be it! Reimage it to get rid of the virus!" Funny how after reimaging it and me sending the offending employee a reminder that the computer is for email usage ONLY the HD has remained fairly empty.
-She tried to install a printer. This is normally pretty easy since the company image has a close to idiot proof printer install wizard. She is having problems with the computer saying it doesn't see the printer. Before I drive over, I asked her three times if she was sure that ALL the wires were plugged in. Of course she's sure, and of course the USB cord wasn't connected to the computer.
-We have network problems and a broken computer at a desk. I fix the computer and bring it back. I remind her as I set it up that the network is still dead and she won't even be able to log into the computer until the network is fixed. Guess who calls me 5 minutes later asking about why the computer won't log on, and who then sends an angry email to my boss complaining that I didn't do my job and fix the computer.
The best part was that today I went over to look at a computer that kept popping up with different Blue Screens of Death and I told her I would reimage it because it looked like Windows had somehow gotten corrupted. "Oh, I can do that! Just leave the CD with me! You can trust me to do it." Yeah, because you've established such a good track record recently.
-Told me to "just reimage it to fix it" for a slow computer. I asked her several times if there were any important files she wanted to pull off first, and of course she said no. Being in a bad mood (because I had to deal with her) and impatient, I reimaged it instead of trying to troubleshoot it. I bring it back and she says "Oh good, I missed that computer. I really need some of the files on it." It took her 20 minutes to accept that all of the files were permanently gone.
-Computer (just used for email) with a 150 GB hard drive has a full hard drive and she keeps getting error messages. "It has a virus!" she complains. My boss gives her a flash drive to pull off important files and tells her how to delete extra files. She claims she's done that, then calls me a week later. "We still have the virus! The hard drive is still full!" Turns out it was an employee downloading music (still not sure how since most stuff is blocked by IT). "No, that can't be it! Reimage it to get rid of the virus!" Funny how after reimaging it and me sending the offending employee a reminder that the computer is for email usage ONLY the HD has remained fairly empty.
-She tried to install a printer. This is normally pretty easy since the company image has a close to idiot proof printer install wizard. She is having problems with the computer saying it doesn't see the printer. Before I drive over, I asked her three times if she was sure that ALL the wires were plugged in. Of course she's sure, and of course the USB cord wasn't connected to the computer.
-We have network problems and a broken computer at a desk. I fix the computer and bring it back. I remind her as I set it up that the network is still dead and she won't even be able to log into the computer until the network is fixed. Guess who calls me 5 minutes later asking about why the computer won't log on, and who then sends an angry email to my boss complaining that I didn't do my job and fix the computer.
The best part was that today I went over to look at a computer that kept popping up with different Blue Screens of Death and I told her I would reimage it because it looked like Windows had somehow gotten corrupted. "Oh, I can do that! Just leave the CD with me! You can trust me to do it." Yeah, because you've established such a good track record recently.
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