This call certainly takes first chair today. I dealt with a woman who demanded we not only cancel her account, but also credit her account for six months because she did not log on to the internet since July 2006! She argued with me stating that we should have noticed this months ago and therefore canceled the account for her, plus we needed to credit her for billing her incorrectly on non use. Lady, we don't have the time nor the resources to monitor each and everyone's account for how much they use the internet. Not only that, but we do not have the resources to judge whether or not to cancel your account automatically because you just don't use the service enough.
Isn't this like the people who call their credit card company, bitching and complaining that because they haven't charged anything in six months, the company should have canceled the card for them? Why all of this laziness?
In the end, I won and told her, in a pleasant and kind voice, that we cannot credit her account back to July for two reasons. Number one, you never called us to tell us you no longer wanted the internet, and number two, you have continued paying the bill in full for all of these months, which means you agree to the charges billed! Adios amigo!
Isn't this like the people who call their credit card company, bitching and complaining that because they haven't charged anything in six months, the company should have canceled the card for them? Why all of this laziness?
In the end, I won and told her, in a pleasant and kind voice, that we cannot credit her account back to July for two reasons. Number one, you never called us to tell us you no longer wanted the internet, and number two, you have continued paying the bill in full for all of these months, which means you agree to the charges billed! Adios amigo!
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