Some people call tech support for the simplest things... while others won't call until they've really screwed things up. Personally, I'd rather most of them call me before they touch anything. Consider the standby button that some modems have...
Caller: The internet don't work.
Me: What lights do you see on the modem?
Caller: Ain't no lights on the modem... except the standby light.
Me: Press the button on the top of the modem and everything will be fine.
Caller: It works now. Thanks.
That can be a little annoying, but it's far better than...
Caller: I pressed it but it still don't work.
Me: Okay, what did you do before you called me?
Caller: I didn't do nothing... except click on some stuff to see if I could get it to work.
Me: Like what?
Caller: I don't remember exactly.
Me: Do you remember any of it?
Caller: Well, I saw this "network stuff" and "internet stuff." Some other things maybe.
Me: And you just randomly started changing settings?
Caller: Um... yeah.
Me: This is going to be fun.
Caller: The internet don't work.
Me: What lights do you see on the modem?
Caller: Ain't no lights on the modem... except the standby light.
Me: Press the button on the top of the modem and everything will be fine.
Caller: It works now. Thanks.
That can be a little annoying, but it's far better than...
Caller: I pressed it but it still don't work.
Me: Okay, what did you do before you called me?
Caller: I didn't do nothing... except click on some stuff to see if I could get it to work.
Me: Like what?
Caller: I don't remember exactly.
Me: Do you remember any of it?
Caller: Well, I saw this "network stuff" and "internet stuff." Some other things maybe.
Me: And you just randomly started changing settings?
Caller: Um... yeah.
Me: This is going to be fun.
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