It's frustrating enough when you deal with a customer who either refuses to follow directions, or simply cannot follow directions to the point where they should not even own a computer. With the internet provider I work for, we do not provide CD's or software for customers to load onto their computer. Instead, we sign them up over the phone, helping them create their password and username. You think this would be simple right? No way!
Setting up the usernames and passwords are the easy part, but getting the customer to do a dial up set up is the most difficult thing in the world. You deal with those that cannot tell you if they have Windows XP or something else, then they can't follow directions on how to find it. And, when you get this info out of them, after a ten minute wait, you still cannot get your customer to follow directions on doing a set up to where they ask, "Well, can't you just send somebody out?"
No, sir, we provide your internet service. We do not make house calls. I have had so many of these people to where I simply tell them things like "You'll need to get someone who does hands-on training with computers, or call a computer repair company for assistance." Some also want us to send a person there for issues not pertaining to the internet, like "How do I install my Adobe Reader?" or "Can you tell me how to retrieve my digital photos?" My answer is always "No" being if their computer is messed up, I get blamed for it.
By the way, can anyone tell me if there is an internet provider out there that does make house calls?
Setting up the usernames and passwords are the easy part, but getting the customer to do a dial up set up is the most difficult thing in the world. You deal with those that cannot tell you if they have Windows XP or something else, then they can't follow directions on how to find it. And, when you get this info out of them, after a ten minute wait, you still cannot get your customer to follow directions on doing a set up to where they ask, "Well, can't you just send somebody out?"
No, sir, we provide your internet service. We do not make house calls. I have had so many of these people to where I simply tell them things like "You'll need to get someone who does hands-on training with computers, or call a computer repair company for assistance." Some also want us to send a person there for issues not pertaining to the internet, like "How do I install my Adobe Reader?" or "Can you tell me how to retrieve my digital photos?" My answer is always "No" being if their computer is messed up, I get blamed for it.
By the way, can anyone tell me if there is an internet provider out there that does make house calls?
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