When a customer calls in with a TV that needs repair and I see the TV is approaching (or has passed) it's 7th birthday, I will always recommend to customers that it might be better to just buy a new TV. This is because parts for these TVs are expensive and just not worth fixing. Not only that, our (IMO insane) $150 diagnosis/trip fee is not applied towards labor.
Most people are fine with my recommendation and agree with me, as in the case here....
Non-sucky:
Customer has a TV that was nearly 7 years old and needed a light engine. The light engine (different from the lamp) is VERY expensive to replace.
Me: I could send the tech out, but after the diagnosis fee and parts and labor costs this TV is not worth fixing considering its age. You're better off just buying a new TV.
Non-SC: I had that feeling too. Thanks for pretty much confirming it. I'll go to the store tomorrow and pick out a new set. Thanks again.
Sucky:
Customer had an issue that was clearly the picture tube going out (this was a larger CRT). Her TV was nearly 11 years old.
Me: I could send the tech out, but in all honesty you're better off buying a new TV. The problem points to a picture tube which is not cost effective considering how old the TV is.
SC: Well I can't believe in this economy YOU'RE TELLING ME TO THROW AWAY A TV I PAID GOOD MONEY FOR! Telling me to just buy a new one IS JUST PLAIN INSULTING!
Me: I'm just giving you my honest recommendation.
SC: Honest recommendation?! YOU GAVE A SALES PITCH! That's it, I'm going to call someone else! *Click.*
Enjoy spending $400-500 to fix a set that's worth maybe $50, you bat.
Most people are fine with my recommendation and agree with me, as in the case here....
Non-sucky:
Customer has a TV that was nearly 7 years old and needed a light engine. The light engine (different from the lamp) is VERY expensive to replace.
Me: I could send the tech out, but after the diagnosis fee and parts and labor costs this TV is not worth fixing considering its age. You're better off just buying a new TV.
Non-SC: I had that feeling too. Thanks for pretty much confirming it. I'll go to the store tomorrow and pick out a new set. Thanks again.
Sucky:
Customer had an issue that was clearly the picture tube going out (this was a larger CRT). Her TV was nearly 11 years old.
Me: I could send the tech out, but in all honesty you're better off buying a new TV. The problem points to a picture tube which is not cost effective considering how old the TV is.
SC: Well I can't believe in this economy YOU'RE TELLING ME TO THROW AWAY A TV I PAID GOOD MONEY FOR! Telling me to just buy a new one IS JUST PLAIN INSULTING!
Me: I'm just giving you my honest recommendation.
SC: Honest recommendation?! YOU GAVE A SALES PITCH! That's it, I'm going to call someone else! *Click.*
Enjoy spending $400-500 to fix a set that's worth maybe $50, you bat.
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