Just had a call with another luser.
She'd called earlier to have her password reset. But the password provided wasn't working. (After dealing with her, I have my doubts that the password was wrong, but whatever.)
So I reset her password for her again and stay on the line to make sure she can get in. After a couple of misunderstandings, she gets the password entered correctly and now has to reset it herself.
For a few minutes, she keeps insisting it's not working. I verify she's using the temporary password I gave her as the "old" password. Yes. But it's not accepting her new password.
So I run down the list.
J2K: "Are you using upper-case, lower-case, and numbers?"
Her: "Yes."
J2K: "Is it at least 12 characters long?"
Her: "Oh, it's gotta be 12?"
J2K: "Yes."
Her: "Not 8?"
J2K: "No."
Her: "Can I go 10?"
J2K: "...No."
Seriously?
She'd called earlier to have her password reset. But the password provided wasn't working. (After dealing with her, I have my doubts that the password was wrong, but whatever.)
So I reset her password for her again and stay on the line to make sure she can get in. After a couple of misunderstandings, she gets the password entered correctly and now has to reset it herself.
For a few minutes, she keeps insisting it's not working. I verify she's using the temporary password I gave her as the "old" password. Yes. But it's not accepting her new password.
So I run down the list.
J2K: "Are you using upper-case, lower-case, and numbers?"
Her: "Yes."
J2K: "Is it at least 12 characters long?"
Her: "Oh, it's gotta be 12?"
J2K: "Yes."
Her: "Not 8?"
J2K: "No."
Her: "Can I go 10?"
J2K: "...No."
Seriously?
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