I did a OS reload for a user yesterday. I know for a fact that I copied their PSTs (including Archive27 and Personal Folders (32)) and pointed outlook to them.
Here's the emails I got:
9:57PM - MY OUTLOOK FOLDERS ARE GONE!!!
(You didn't realize this the 90 minutes you were in the office after I gave you back your laptop?)
10:01PM - WHERE ARE YOU MY EMAILS ARE ALL GONE!!!
(in bed, asleep? I don't work 24.7)
10:09PM - WHERE ARE MY EMAILS????
(They cc'd my boss)
10:15PM - YOU AREN'T HELPING ME?? I NEED HELP NOW!!!
(Again, cc'd my boss)
10:27PM - THIS IS NOT ACCEPTABLE!!
(cc'd my boss and their boss)
11:15PM - I found them in (folder name).
That's right - she never expanded the personal folders. I can't wait to explain this one to my boss.
Here's the emails I got:
9:57PM - MY OUTLOOK FOLDERS ARE GONE!!!
(You didn't realize this the 90 minutes you were in the office after I gave you back your laptop?)
10:01PM - WHERE ARE YOU MY EMAILS ARE ALL GONE!!!
(in bed, asleep? I don't work 24.7)
10:09PM - WHERE ARE MY EMAILS????
(They cc'd my boss)
10:15PM - YOU AREN'T HELPING ME?? I NEED HELP NOW!!!
(Again, cc'd my boss)
10:27PM - THIS IS NOT ACCEPTABLE!!
(cc'd my boss and their boss)
11:15PM - I found them in (folder name).
That's right - she never expanded the personal folders. I can't wait to explain this one to my boss.
Comment