Wherein non-bank tech support controls bank accounts.

[Blade_Raver]

ME: Thank you for calling [Company name tech support department] this is Blade_Raver, how can I help you?

SC: I didn't receive my paycheck.

ME: You're unable to login to the [company] paycheck site?

SC: No. My paycheck didn't show up in my bank account.

ME: I can understand that happening. Granted it's Friday 12:30am CST and banks are closed. Sometimes the paycheck doesn't show deposited until open of business day.

SC: I go through [bank] and for the last 6 years the check shows up at midnight on paydays. Something's screwed up in your system and you need to fix it.

ME: Okay. I'd recommend contacting payroll during normal business hours.

SC: It's half past midnight, they're not staffed.

ME: Exactly. This is an issue that has to be resolved by either payroll or your bank.

SC: This is a pain in my ass. I want this fixed now!

ME: I'm sorry, but this isn't a tech support issue. This is a payroll not paying you or a bank not receiving deposit issue.

SC: I don't care. I want you to fix this now.

ME: I don't have access to payroll's resources nor do I have access to your bank account, therefore I cannot help in this situation. You willl have to wait until 8am and call payroll to get this resolved.

SC: Thanks for nothing *click*

[wraiths_crono]

Sounds like my work.. I can only verify if your account to LOG IN, is hitting the server. I have no password reset or any ability to look at ANYTHING. Yet I get that same attitude..

[Bright_Star]

IF he waits till later in the day then his money will show up when it's meant to. He ought to know that but he doesn't & that's why he's a SC...lol.

[Blade_Raver]

The SC's beef was with either the bank or payroll department, not tech support.

SC had no business being on my phone from the start.

[protege]

Sounds like a conversation I had with one of my company's interns.

For whatever reason, his direct-deposit quit working. I got asked to take care of it, since I work in IT. Yes, I know that I can handle fixing computers. However, according to the company personnel manual (which he signed) any payroll problems are left to the employee. Sorry buttmuch, but I draw the line at personal info. I don't know your banking details, nor do I want to. You either changed accounts, or your details. Not dealing with it, and there's nothing you can do about it. You want it fixed, *you* take care of it.